Once you have set up the settings and have the questions handy, it's time to build your survey.

Types questions

Text -- allows for a descriptive answer to the survey question.

Dropdown -- allows for a selection of one answer from a dropdown list of options.

Each option of the drop-down is added directly to the question.

Single Select -- allows for a selection of one answer from a displayed list of options.

Each option of the drop-down is added directly to the question.

Multi-Select -- allows for a selection of multiple answers from a displayed list of options.

Each option of the drop-down is added directly to the question. You also have an option to limit the number of selected choices.

School Select -- allows for looking up a high school or college via a search function.

Please note that only a high school or a college can be looked up per one question.

Star Rating -- allows for a rating of an experience or statement.

Smile Rating -- similar to the Star Rating, the Smile rating allows for a rating in smiles.

Rating Grid -- allows for a rating of multiple options on a scale.

Once you define the question and the options to be rated, you can define the rating scale with a maximum of a 10. Further, you can indicate whether the minimum and maximum rating label, whether to include a N/A option, and whether to reverse the scale.

Ranking -- allows for a rating of multiple options in order of importance.

You can also include a N/A option by toggling the question and define the order in which the list is displayed: default, alphabetical, or random.

The Advanced settings under each question allow you to define any conditional logic to that question. Once you have all the questions built -- save the survey.

Launching the Survey

Once your survey questions are built, your survey will have the following screen:

The survey link can be copied onto a campaign or embedded into a website.

The Preview button allows for a preview of the survey:

The Export button allows for exporting of the results in a PDF or an XLSX format

The Edit button allows you to go back and edit the survey questions.

The Responses over time will list all the responses received that are available for download.

For more details on getting started with Surveys, please see the Surveys Overview article. For any questions, please get in touch with the Customer Success Team at Element451.

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