Unsubscribing Users via the Person Profile

Learn more about manually unsubscribing users from SMS and Email messages.

Eric Range avatar
Written by Eric Range
Updated over a week ago

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Overview

Opting people out of receiving certain communications is an important function to remain in compliance with the CAN-SPAM Act.
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​Learn more about the CAN-SPAM Act on FTC.gov.

Unsubscribe via the Person Profile

To manually unsubscribe a person from email or SMS messages. Generally, there are two options:

  1. Use the Unsubscribe button in the Contact area of the Person record.
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  2. Use an optional call to action button in the header of the profile.

πŸ“™ Note: this CTA will need to be part of the relevant Profile Template.


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With the release of Bolt Profiles in October 2022 users no longer need to manually add the unsubscribe milestone.

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Self-Unsubscribe

Remember, recipients can also self-unsubscribe from emails via a link you provide in your campaign emails.

See Also


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