🚀 Case Management is in Open Beta
Case Management is now in Open Beta and available to all customers on the Student Success package. It's actively evolving, so some capabilities are still on the way. To provide feedback and share with others, visit our User Community Group.
Overview
Open Beta means Case Management is in your hands now, and we're continuing to build toward general availability based on what partners need most. Below is what's actively in development. This list will evolve as features ship, and the items here are subject to change as we refine them with your feedback.
Major capabilities in development
Import, Export, and API
Tools to get Alert and Case data in and out of Element451: bulk import and export, a public API, and external IDs for connecting to third-party systems. This makes your Case Management data portable and integration-ready.
Copilot for Case Management
A context-aware Copilot for case workers, with Case Management and Student Success shortcuts built into the sidebar—so staff can ask questions and take action without hunting through the platform.
Refinements we're making
Alongside the major capabilities above, we're polishing the experience based on beta-partner feedback. Notable items include:
Portal student scoping — limiting each Portal user's student list to only the students they are related to (through course enrollments and network roles), rather than all students.
Faster, easier search — finding Alerts and Cases by more details, such as Student ID and email.
Recently shipped
Timeline (Activity Feed) — shipped July 2026. Every Alert and Case now includes a chronological activity feed showing changes, assignee updates, and status transitions. Alerts display a Timeline card on the details sheet; Cases have a dedicated Timeline tab. See Getting Started with Case Management for details.
💬 Your feedback shapes this list. The priorities above come directly from what partners tell us. Share what's working, request what you'd like to see, and compare notes with other schools in the Element451 Community.