Email Campaigns
Why is my scheduled email not sending at the expected time, and where can I check my Element site's timezone settings?
Why is my scheduled email not sending at the expected time, and where can I check my Element site's timezone settings?
The time of your scheduled email will depend on your school's timezone settings. To verify your timezone settings, go to General Settings > School Settings.
For one-time, scheduled campaigns, emails should be sent around the scheduled time. However, Element451 uses a queue system for optimized bulk processing. Once scheduled, emails enter a “Reserved” status, meaning they are in the queue and awaiting their turn to send. Then, they move to “Sending” status as they are actively being delivered.
If you’re experiencing significant delays beyond the expected queue processing time, please contact Live Support for assistance.