Email Campaigns
Why is my scheduled email not sending at the expected time, and where can I check my Element site's timezone settings?
Why is my scheduled email not sending at the expected time, and where can I check my Element site's timezone settings?
The time of your scheduled email will depend on your school's timezone settings. To verify your timezone settings, go to General Settings > School Settings.
For one-time, scheduled campaigns, emails should be sent around the scheduled time. However, Element451 uses a queue system for optimized bulk processing. Once scheduled, emails enter a “Reserved” status, meaning they are in the queue and awaiting their turn to send. Then, they move to “Sending” status as they are actively being delivered.
If you’re experiencing significant delays beyond the expected queue processing time, please contact Live Support for assistance.
What is a "Token-Based Email" in Campaigns?
What is a "Token-Based Email" in Campaigns?
When sending an email campaign, the Send To field includes an option to select "Token-Based Email." This allows you to send the campaign to an email address stored on the contact’s record. We support the following email tokens:
Emergency Contacts Emails
[user:emergency_contacts_emails]Guardian Emails
[user:guardian_emails]High School Counselor Emails
[user:hs_counselor_emails]Identity Emails
[user:identity_emails]
Example: If you collect family/guardian data using field grouping or import and do not store the data on separate contact records via a relationship, you can use the Guardian Emails token in the Send To field. For more details on sending campaigns to parents/guardians, review Sending Campaigns to Parents/Guardians.
Important Note: The Send To field supports only a single email address. If the selected token contains multiple emails (such as Guardian Emails), only the first listed email on the contact’s record will receive the campaign.