Overview
Here is a list of frequently asked questions and the corresponding answers pertaining to the Decisions module.
I updated the conditions to my Cohort, but it's not updating.
Cohorts are recalculated only when the conditions defining them are changed. Changing the segment that a cohort references does not automatically trigger a re-evaluation of the cohort. This can lead to inconsistencies if updates to segments are expected to influence existing cohorts. To manually trigger a cohort re-evaluation, toggle the cohort's active state to inactive and then back to active.
Can I use the same custom data field tokens in a Package letter that I use in Campaigns?
The Tokens feature within Decisions operates differently than tokens in other platform modules. If you wish to insert custom data, you first must create token placeholders and then assign those tokens a value at the application decision level.
I added a new cohort, stage, or status, but I can't see it.
It is likely that you are missing permission to see it. By default, when you add new cohorts, stages, and statuses, they are not automatically assigned to any permission groups. This means they are not visible to you or other internal users. You need to adjust your permissions. Click here for a step-by-step guide to adjusting permission groups.
The Decisions Module is included with the Element Engage package.