General
Why is no data populating?
Why is no data populating?
There are a variety of reasons an Insights report is blank. Try the following quick fixes:
Reset the report. Visualizations may be filtering the report. Check the date controls. If the date is too far in the past, it may pre-date your activity in Element451.
Check what fields are being used.
If data is still missing, there may be issues with your data in Element. Check out this guide for data cleanup.
How often are dashboards updated?
How often are dashboards updated?
Each dashboard updates twice daily, once in the AM and once in the PM. The last refresh time/date is listed at the bottom of each tab on the dashboard.
How is my data stored?
How is my data stored?
Element451 stores analytics data in Snowflake, a data warehouse. Here, data is modeled and sent to Insights.
How can I access my institution’s data?
How can I access my institution’s data?
You can access your institution's data in a variety of ways.
Download raw data using the Export module. Learn more.
Access all of your analytics data in real time using Snowflake. Download your data as needed, or connect it to your own data platform via API. Want to learn more about Snowflake? Reach out to Customer Success.
Appointments Dashboard
How are multiple appointments for the same person counted in Insights? If an appointment is canceled and rescheduled, how will that be counted?
How are multiple appointments for the same person counted in Insights? If an appointment is canceled and rescheduled, how will that be counted?
In Insights, each appointment is represented by one row. For instance, if one appointment is scheduled and canceled and then a new appointment is scheduled and attended, you will have two total appointments recorded—one canceled and one attended. This distinction is crucial for users analyzing appointment data.
Campaigns Dashboard
How far back does the Campaigns Dashboard go? Why do its totals differ from Campaign Analytics?
How far back does the Campaigns Dashboard go? Why do its totals differ from Campaign Analytics?
The Campaigns Dashboard in Insights includes campaign activity from January 2023 onward. Campaign Analytics in the Campaigns module reports on your campaigns for all time.
If your institution sent campaigns before January 2023, all-time totals in Campaign Analytics will be higher than the totals shown in the Campaigns Dashboard, because Insights does not include that earlier activity. Campaigns that last sent before January 2023 will also not appear in the dashboard's data.