Released: April 17, 2025
Bolt Agents can now retrieve and share student information—like FAFSA status or account balances—stored in custom fields—directly within a conversation. This new skill, User Data Access, enables agents to provide immediate, around-the-clock, tailored responses to student inquiries, reducing the need for staff intervention.
For example, an agent on your Business Office page can now answer questions like “What’s my current balance?” with a simple yet secure authentication.
New Skill: The Access User Data skill can now be enabled for individual agents via Engagement > Bolt Agents.
Authentication Required: Students must authenticate before any personal data is shared. A confirmation code is sent to the student’s email, which they provide in the chat to confirm their identity.
Agents will also display a message when asking for the student’s email: Just a heads-up: After logging in, your data will be accessible in this chat until you log out.
Once authenticated, they’ll see a new “log out” button at the bottom of the messenger widget.
Controlled Data Access: Once the skill is enabled, administrators can choose which custom data fields the agent can access. Note: Upload-type fields are not supported.
Integration with Other Skills: Works seamlessly alongside appointment scheduling, event registration, and other skills to provide a rich, context-aware student experience.
This update enhances the conversational experience by enabling Bolt Student Agents to respond with relevant, personalized student data—improving engagement, reducing friction, and streamlining access to essential information.
For more information on enabling and configuring skills, refer to our help article on managing Bolt Agent skills.