Workflows are one of the most powerful tools in Element451. If a user is not moving through your Workflow as expected, we recommend going through this checklist:

  • Check the student against the step conditions. Visit the user's profile and be sure that they meet the relevant conditions.

  • Check the step conditions against segment triggers. Make sure that the segment does not only include students that do not meet the step conditions, for example.

  • Check any specified delays, especially those that are relative to the last step. Be sure the delays are set up correctly and all required information is filled in.

  • Check communication statistics for bounce rates and the recipient status. Perhaps the student has given an incorrect email address or unsubscribed from emails from your institution.

  • Go back to your segment(s) and check that your segment(s) is filtering students as expected.

Tip: When setting up your Workflow, it is important that you do not add a "Trigger" until after the Workflow is "Active." If the trigger exists before the Workflow is activated, students who "Joined Segment," for example, will not move through the Workflow.

Did this answer your question?