General
What happens if contacts are enrolled in an inactive workflow?
What happens if contacts are enrolled in an inactive workflow?
Inactive workflows do not run, but contacts can still be enrolled. If the workflow is later activated, all enrolled contacts will immediately begin moving through the workflow. Be sure to review any pending enrollments before turning it on to prevent unintended actions.
Actions
Can I deactivate contacts via a workflow or rule?
Can I deactivate contacts via a workflow or rule?
No, our system does not currently support an action to automatically deactivate contacts in bulk via workflows or rules.
Delays
Can I use both a standard and relative delay in the same workflow step?
Can I use both a standard and relative delay in the same workflow step?
No, you can only use one delay type per step—either standard or relative, not both. 
When configuring a delay, the active tab at the time of saving determines which delay type is used. If both the Standard and Relative tabs are configured, only the delay type selected on the active tab will apply when you save.
How can I remove a delay from a workflow when I get an error stating "the selected content.segment guid is invalid"?
How can I remove a delay from a workflow when I get an error stating "the selected content.segment guid is invalid"?
This error typically occurs when a condition in the workflow is missing a selected segment. To resolve it:
Open the workflow and locate the step where the error appears.
Select a segment for the condition.
Once a segment is chosen, you can delete the delay.
Repeat these steps for each instance where the error occurs.