Overview
Task Templates streamline your workflow by allowing you to quickly apply predefined settings to new tasks, whether they are contact or internal. Whether you’re manually adding a task or automating task creation through Rules + Workflows, these templates ensure consistency and save time. Not just limited to main tasks, Task Templates also support subtask templates, maintaining structure even in complex projects.
In this guide, we'll navigate through the steps of creating, managing, and applying your Task Templates.
Important Notes about Task Templates
In order to create and manage Task Templates, you must have Administer Tasks permission.
Task templates are shared across both internal and contact tasks rather than being created separately.
Templates fill in the task fields for you, but you can still modify any field after applying a template.
Updating a template you've already applied in a Workflow won't affect the Workflow. It's like copying and pasting task settings–once pasted, changes to the original don't affect the copy.
Accessing Task Templates
Task Templates can be configured in Tasks Settings. To access Tasks Settings, navigate to Contacts > Tasks > 
> Templates.
Adding a New Task Template
Navigate to Contacts > Tasks >
> TemplatesClick the + Add Tasks Template button.
Replace "Name" at the top with a name for your Template
Complete the fields for your Task Template
Assigned To
Due Date Type
Type
Status
Priority
Description (optional)
Subscribers (optional)
Click Save
Adding Subtask Templates
After you have created a Task Template, you can edit the template to add subtasks.
Click the
(more settings icon) on the right of the row of the Template to which you wish to add subtasks.Click edit
With the Task Template open, under the Subtasks Templates section, click the + Add Subtasks Template button
Replace "Name" at the top with a name for your Subtask Template
Complete the fields for the Subtask Template and click Save when you're done.
After saving, you will see your new Subtask Template on the parent Task Template.
You can repeat steps 3-5 to add additional subtasks.
When you are finished, click Save in the top right corner.
Editing, Duplicating, or Deleting Templates
Click the
(more settings icon) on the right of the row of a TemplateSelect edit, duplicate, or delete
If you select delete, you'll be prompted to confirm the action
Applying a Template
When Creating a Task Manually
When creating a new task, use the Create from Template field at the top of the task configuration screen to select and apply the template of your choice.
Once a template has been selected, the task configuration fields will be auto-filled based on the template.
When Creating a Task via Rules + Workflows
When creating a workflow or rule, and using the Create Task action, click on Select Task Template to select and apply the template of your choice.
Once a template has been selected, the task configuration fields will be auto-filled based on the template.
The Tasks Module is only available with the Element Ignite and Engage packages.