Bolt Agent Settings for Conversations were migrated to Engagement > Bolt Agents. You can read the full details in these release notes.
This article covers the global Bolt Agent Settings found at Engagement > Bolt Agents > Settings.
Overview
Bolt Agent Settings contains account-level controls with feature-specific scope. The Jobs Enrollment Limit applies to Jobs, source display applies to Messenger responses, and availability applies to incoming conversations answered by Bolt Agents.
Accessing Bolt Agent Settings
Navigate to: Engagement > Bolt Agents > Settings
Jobs Enrollment Limit
The Jobs Enrollment Limit controls the maximum number of students who can be enrolled in Bolt Agent Jobs at the same time.
Enter a numeric value in the field.
The maximum available value is determined by your organization’s contract and instance configuration.
Display Knowledge Hub Sources to User?
Enable this setting to show students the source of information when a Bolt Agent references a URL or website in a Messenger conversation. When enabled:
A source URL will appear at the end of the agent’s response.
This source displays:
To the student in Messenger.
To your team in the internal conversation thread.
✨ Pro Tip: Source visibility helps students trust and explore agent-provided information on their own.
Limit Times Bolt Agents Answer Conversations
Use this setting to schedule when Bolt Agents are available to answer incoming conversations. To configure availability:
Toggle on “Limit Times Bolt Agents Answer Conversations.”
Under Set the Availability of the Bolt Agent, customize:
Days: Select the days you want Bolt Agents to be active by checking the corresponding boxes.
Hours: For each selected day, set a start and end time to define when Bolt Agents can answer conversations.
Multiple Time Blocks: To add more than one active time range for the same day, click the plus (+) icon and enter additional start and end times.
This allows you to precisely control when Bolt Agents respond—for example, during evenings, weekends, or outside of staffed office hours.
Global vs. Individual Bolt Agent Settings
These controls are configured at the account level, but each has a different scope: Jobs Enrollment Limit applies to active Bolt Agent Jobs; Display Knowledge Hub Sources to User applies to Messenger responses; and Limit Times Bolt Agents Answer Conversations applies to incoming conversations, not Job schedules or Custom Skill Availability.
If you’re looking to configure settings for a specific Bolt Agent, Team, or other Bolt AI feature, visit that feature's help article.
Bolt Agents (including Conversation settings)
Other Bolt AI Tools