Overview
The Bolt Discovery dashboard analyzes the performance of all Bolt Discovery metrics. Explore performance metrics by date, Knowledge Base articles, and topics.
Accessing the Dashboard
The Bolt Discovery dashboard can be found via the Insights sub-menu. The Insights module can be accessed from the Data + Automations dropdown in the top navigation.
Dashboard Features
The Bolt Discovery dashboard displays search data over time and a wide variety of performance measurements.
Global Controls
The Bolt Discovery dashboard can be filtered and controlled in several ways. Find the global controls at the top of each tab. These global controls affect each tab. Filters applied on one tab will carry over to the others.
Global controls feature filters for dates, comparison (previous period) dates, knowledge base type, knowledge base title, knowledge base game, and topic. Select one or many from most control categories.
Tabs
Data on the Bolt Discovery dashboard is organized by date as well as various dimensions selected in the controls menu.
Overview Tab
Visualizations
Visualizations
Highlights
Period-over-period performance of threads.
Period-over-period performance of queries.
Period-over-period performance of knowledge base.
Table of threads, queries, and knowledge base articles referenced by date, article, and topic.
Knowledge Base
Table of specific queries unable to be answered.
Table of keywords without an adequate response.
Query Log Tab
Visualizations
Visualizations
Table
Breakdown of every single question and answer in Bolt Discovery as well as a link to the thread.
Metric Glossary
Metric | Definition |
Threads | A group of a series of questions asked by the same user during the same search session. |
Queries | Specific questions asked during a thread. |
Articles Referenced | How many times a specific Knowledge Base item is returned in response to a query. |
Queries per Thread | Number of queries / Number of threads |
Minutes per Thread | (Time of thread update - Time the thread started) / Number of threads |
Troubleshooting & FAQ
Why is there no data?
There are a variety of reasons an Insights report is blank. Try the following quick fixes:
Reset the report. Visualizations may be filtering the report. Check the date controls. If the date is too far in the past, it may pre-date your activity in Element451.
Check what fields are being used.
If data is still missing, there may be issues with your data in Element. Check out this guide for data cleanup.
How often does the Conversations dashboard update?
The Conversations dashboard currently refreshes once a day at 12:00 am Eastern.