Overview + How Team Packages Work
All customers will onboard using the new team-based package structure launched in May 2025. This model reflects Element451’s AI Workforce philosophy, the belief that the future of work lies in humans and AI agents working together to achieve real outcomes.
This model combines a foundational platform, Element Core, with modular, outcome-based Teams. You can add one or multiple Teams, customizing your AI workforce to fit your outcomes and institutional needs.
Highlights
Every customer must purchase Element Core and at least one (1) team.
Element Core is the foundational platform that powers the system. It includes essential features and enables the use of AI agents.
Teams are functional packages focused on specific outcomes: Marketing, Engagement, Admissions, and Student Success.
Teams can be purchased individually or in combination.
Element One is a discounted bundle that includes all teams for full platform access. Element One is a bundle, not a standalone package. Refer to each team for specific features.
Messaging (SMS, MMS, WhatsApp, voice) remains usage-based and draws from annual contract-provided credits.
Existing customers will be automatically mapped to the new structure.
Mapping is explained in the Legacy Packages section below.
Current terms/pricing remain in place until renewal, when the contract will transition to the new pricing model.
Compare Team Packages
Compare Team Packages
Package | Student Agents | Staff Agents | Features |
Element Core* The platform that powers your AI Workforce | N/A | User Support | Conversations (SMS, Email, WhatsApp, and Voice), Tasks, Forms, Bolt Knowledge Hub, People, Admin + Security Controls, Workflows + Rules, Integrations, Insights, Snowflake** |
Element Admissions The easy way to recruit, admit, and enroll the right students. | Recruiter, Admissions, Financial Aid | App Fraud Detector, Application Reader, Appointment Prep | Applications + Decisions, Application Sites, Events, Appointments, Campaigns, Surveys, Journeys, Documents, Form Payments, SSO for Students |
Element Engagement Your AI frontline on every channel. | Chatbot, Discovery | Landing Page Builder | Live Chat, Pages |
Element Marketing Personalized outreach made effortless. | Lead Gen | Campaign Creator, Copywriter, Landing Page Builder | Campaigns, Pages, Packs |
Element Success Retention on Autopilot.
| Academic, Financial Aid, Career, Campus Life, Athletics, Peer | Appointment Prep | Campaigns, Appointments, Events, Surveys, Journeys, Student Hub, Documents, Form Payments, SSO for Students, Native Course Integrations |
*Element Core is required
**Additional add-on fee required
Legacy Packages
Before May 2025, packages included Discover, Connect, Ignite, and Engage. These legacy plans bundled features differently from the new team-based structure described above.
Guidance for Legacy Customers
If you were contracted before May 2025 and were on the Discover, Connect, Ignite, or Engage plan, here's what you need to know:
Your existing features and access will not change.
You will automatically be migrated to the new team-based structure with the equivalent or, in most cases, more features than you originally had.
Your current contract terms and pricing (including any support upgrades and add-on features, such as Snowflake) will remain in effect until your renewal.
At your next contract renewal, you will transition to the new pricing model aligned with your team selections.
If you have questions about your package or would like to explore adding additional teams to your new mapped package, reach out to your Account Manager.
Legacy Package Mapping Explained
Legacy Package | New Package Equivalent |
Element Engage (With StudentHub) | Element One |
Element Engage (Without StudentHub) | Core + Admissions + Engagement + Marketing |
Element Connect/Bolt | Core + Engagement |
Element Ignite | Core + Engagement + Marketing |
Element Discover | Core + Engagement |
Legacy Package Features
Legacy Package Features
If you were on a legacy package, here is a reminder of the features you had access to based on the package.
Package | Features |
Element Discover | Bolt Discovery Generative Search, Bolt Knowledge Base |
Element Connect | Bolt Discovery Generative Search, Bolt Knowledge Base, Bolt Agents, Conversations, People, Workflows + Rules |
Element Ignite | Bolt Discovery Generative Search, Bolt Knowledge Base, Bolt Agents, Conversations, People, Workflows + Rules, Tasks, Pages, Forms, Campaigns, Journeys, Media Bin |
Element Engage | Bolt Discovery Generative Search, Bolt Knowledge Base, Bolt Agents, Conversations, People, Workflows + Rules, Tasks, Pages, Forms, Campaigns, Journeys, Media Bin, Bolt Insights, Events, Appointments, Applications, Decisions, Microsites, User Permissions, and Surveys |
What Package Do I Have?
You can find your package listed in General Settings. Navigate to Settings > General Settings > Billing. Locate the "Plan" card, and your package will be listed there.