24/7 Digital Support That Never Sleeps

The Challenge: Website visitors need immediate answers to their questions, but human staff can't be available around the clock to provide instant support across all digital channels and time zones.

How the Agent Helps: The Chatbot Agent provides instant, 24/7 chat support across your website and digital platforms, answering common questions, engaging visitors proactively, and collecting contact information while escalating complex inquiries to appropriate human staff with full context.

Complements Your Staff: Handles the high volume of routine questions that would otherwise overwhelm staff inboxes, ensuring no visitor leaves without getting basic information. Your team can focus on complex inquiries and relationship building while the agent provides instant, consistent responses 24/7 and seamlessly escalates when human expertise is needed.

Intelligent Information Discovery

The Challenge: Prospective students and website visitors struggle to find relevant information quickly on complex institutional websites, often leaving frustrated when traditional search fails to understand their real questions or provide contextual follow-up.

How the Agent Helps: The Discovery Agent serves as an intelligent search and discovery tool that understands natural language questions and provides comprehensive, contextual responses with source citations. It goes beyond basic search to offer intelligent follow-up suggestions, maintain conversation history, and guide users toward deeper exploration of topics that matter to them.

Complements Your Team: Eliminates the frustration of poor search experiences and reduces the volume of basic information requests to staff. Your team receives more qualified inquiries from users who already have foundational knowledge, allowing staff to focus on complex guidance, relationship building, and strategic conversations rather than repeatedly explaining basic institutional information.

The Challenge: Creating effective landing pages for campaigns, programs, and events requires design expertise, copywriting skills, and conversion optimization knowledge that can become a bottleneck for digital initiatives.

How the Agent Helps: The Landing Page Builder Agent creates conversion-optimized landing pages for campaigns, programs, and events, generating compelling content that aligns with institutional branding while designing page layouts that guide visitors toward specific actions.

At 11 PM, a working adult visits your website searching for career advancement options. Your Discovery Agent engages them in conversation, learns about their background in healthcare administration, and guides them to your MBA in Healthcare Management program. It provides detailed information about evening and online class options, connects them with an admissions counselor, and schedules a call for the next business day.

Your international student services team sets up comprehensive digital support for prospective international students. The Chatbot Agent provides immediate answers about visa requirements and application processes while considering time zone differences, ensuring students receive follow-up from international services during their local business hours.

During a virtual information session for parents, your Engagement AI team provides real-time chat support throughout the event. The agents answer questions about academics and campus safety while the Landing Page Builder Agent creates personalized follow-up materials with relevant information for each family based on their expressed interests and concerns.

Your recruitment team creates a mobile-optimized engagement strategy targeting high school students. The Chatbot Agent provides mobile-friendly responses about athletic programs and scholarships, while the Landing Page Builder Agent creates mobile-optimized pages with program highlights and easy application access.