Element451’s Bolt Agents now include Advanced Voice Mode, offering real-time, voice-driven interactions through Messenger (Live Chat) and Phone channels.
With Advanced Voice Mode, you can enable 24/7, human-like conversations that provide immediate support to students through voice-based communication, whether answering inbound calls or proactively reaching out.
Real-time Voice Processing: Enables natural, flowing conversations to create a more human-like interaction experience.
Expands 24/7 Support: Enhances the immediate, around-the-clock support provided by Bolt Agents with voice-driven capabilities.
Multi-channel Integration:
Messenger
Adds a voice interaction option to the existing Messenger interface.
Compatible across all messenger access points: Element451 Pages, your institution's website, and StudentHub.
Phone
Bolt Agents can now handle phone communication both reactively and proactively.
One-Off Outbound Calls: Initiate a one-time outbound call directly from the Conversations module.
Autonomous Calls: Automate outbound calls at scale using Bolt Jobs.
Inbound Calls: Agents can receive incoming calls using their assigned phone numbers. They respond based on their configured voice and knowledge, providing instant, conversational support.
Phone Number Management: Purchase and manage phone numbers in Conversation Settings. Assign numbers to specific agents for calling and receiving. You can also configure fallback numbers where calls are transferred when a student requests to speak with a human.
Voice Assignment Required: Agents must have a voice assigned to be used in Advanced Voice Mode.
Advanced Voice Mode is subject to Element451's usage-based pricing.
Advanced Voice Mode empowers institutions to deliver more efficient, accessible, and responsive student support while maintaining the personal touch students expect in their communications. With this feature, institutions can:
Scale support operations without additional staffing.
Provide always-on student support.
Improve response times to student inquiries.
Enhance student satisfaction through immediate, voice-driven assistance.
Maintain consistent support quality across all interactions.
Centralize resources and support in one unified system.
