As you adapt your campus to the AI Workforce philosophy, your Agents will start to feel more and more like members of your team. As such, you may want to show them on your website like your staff, along with a job description and ways to contact them directly. This helps provide context for anyone interacting with your institution that your agents are real parts of your team.
Technique 1: Direct contact buttons
Next to each agent you show on your website, we recommend adding buttons for the user to be able to initialize a new conversation with that agent. These conversations can be either text-based, or by voice.
To find out how, please refer to the Triggering Agent Interactions section of the Messenger help center article.
Technique 2: Setting Up Phone Numbers
In addition, you can purchase and set up inbound phone numbers for individual Bolt Agents.
Navigate to Conversations > Settings > Phone and click “Buy a Phone Number.” After purchase, assign the new number to a specific agent:
Now, when someone calls that number, your agent will pick up, just like any other staff member listed on your website.
SMS & Email
Currently, Element451 does not support routing SMS or email to a specific agent based on the inbound number or email. If you are a user interested in this functionality, please let us know via Live Chat in-app or by emailing support@element451.com.