🚀 Case Management is Coming Soon!
This feature is currently in Closed Beta and limited to select partners. We'll keep you in the loop as we work toward a wider release.
Overview
Alert Settings allow administrators to configure the types, priorities, and templates that shape how Alerts work in your institution's Case Management module. These settings control what options are available when creating and managing Alerts.
This article walks through each Alert settings page and explains how to configure them.
Accessing Alert Settings
To access settings, click the ⋮ (more menu) at the top right of the Case Management page and select a settings option. Selecting any option will open Case Management Settings.
In the Settings left sidebar, expand the Alerts section to find:
Types
Priorities
Alert Types
Alert Types categorize the kind of concern an Alert represents. You can customize your Alert Types to match your needs.
Element451 provides the following default Alert Types to get you started. However, you can edit, rename, or delete them if you wish.
Advising
Academic
Attendance
Engagement
Financial
General
Wellbeing
Managing Alert Types
Managing Alert Types
The Alert Types settings page displays a table with the following columns:
Column | Description |
Type | The name of the Alert Type |
Description | A brief description of when this type should be used |
Course Related | Toggle — when enabled, Alerts of this type can be associated with a specific course enrollment |
Enabled | Toggle — controls whether this type is available for use |
≡ (Drag handle) | Drag to reorder how the types appear in drop down menus |
⋮ (Actions) | Edit or Delete the type |
Adding a New Alert Type
Click + Add Type at the bottom of the table to create a new Alert Type.
Editing an Alert Type
Click the ⋮ (more menu) on a type's row and select Edit to edit:
Name — custom name
Description — text area for the type's description
Enabled — toggle to enable or disable the type
Course Related — toggle to request course association on the alert form
Click Save to apply your changes.
💡 About Course Related: When the Course Related toggle is active for an Alert Type, Alerts of that type can be linked to a specific course. This is useful for scenarios like grade drop alerts where the course context is important for triage.
Alert Statuses
Alerts use system-defined statuses and do not support custom statuses at this time.
The available statuses are:
Triage
In Progress
Dismissed
Resolved
Escalated to Case
When Escalated to Case is selected, you'll have the option to relate the alert to an existing case or create a new one.
Alert Priorities
Alert Priorities define the urgency levels available when creating or triaging Alerts. Each priority has a custom color and icon for visual distinction in list views.
Element451 provides the following default Case Priorities to get you started. However, you can edit, rename, or delete them if you wish.
Critical
High
Medium
Low
Managing Alert Priorities
Managing Alert Priorities
The Alert Priorities settings page displays a table with columns for Custom Priority, Icon, Color, Enabled toggle, drag handle for reordering, and an actions menu.
Adding a Custom Priority
Click + Add Custom Priority at the bottom of the table.
Editing a Priority
Click the ⋮ (more menu) and select Edit to update:
Name — enter a custom name
Icon — select from the icon library
Color — set a hex color code with visual swatch preview
Enabled — toggle to enable or disable the priority
✨ Pro Tip: You can enable or disable priorities and toggle Course Related directly in the table without opening the edit panel, making quick configuration changes easy.
Alert Templates
🚧 Coming Soon: Alert Templates are currently in development and not yet available. This section will be updated when the feature is ready.
Alert Templates will allow you to pre-fill Alert fields for speed and consistency. Templates are especially useful when creating Alerts through automation or when your team frequently creates the same type of Alert.