To uninstall the Zoom integration from your Element451 instance, please follow the following steps:

1. Uninstalling the “Element451” Add-on

  1. Login to your Zoom account and navigate to the Zoom App Marketplace.

  2. Click “Manage” > “Installed Apps” or search for the Element451 App.

  3. Click the Element451 App.

  4. Click Uninstall.

Deauthorizing the “Element451” integration will immediately remove any link between Element Event Dates and Meetings by removing all your Meeting references and the access details for your Zoom Account. However, we will not delete the meetings from your Zoom instance.

2. Uninstalling the “Element451” Add-on from Element451 Dashboard

  1. Access Element451 client dashboard using your administrator credentials.

  2. Navigate to the “Events” > “All Events” section on the Element451 dashboard side menu.

  3. Click to edit an existing event or create a new event.

  4. On Event view, navigate to “Event Overview” tab > “Event Date(s).”

  5. Click on the “Zoom” button and select “Logout.”

This action will also deauthorize the “Element451 Admin” application from your Zoom account.

Uninstalling the “Element451” integration will immediately remove any link between Element Event Dates and Meetings by removing all your Meeting references and the access details for your Zoom Account. However, we will not delete the Meetings from Zoom.

Troubleshooting

Common Installation Issues are:

  1. One cannot access the Events module.
    Solution: Please check with the Element451 Capitan at your institution to tenure that you have the right permissions for the Events module.

  2. One cannot see the “Login to Zoom” button.
    Solution: First, please check with your Element451 Capitan at your institution to tenure that you have the right permissions for the Events module. Then, please check whether your account has a zoom feature enabled. Please reach out to a Customer Sucess team member via Live support.

  3. Event registrant is not tagged as attended.
    Solution: This action is limited to the attendees signing into Zoom with the email address matching the email address they have on Element451.

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