Overview
BoltAI Writing Tools, powered by the Copy Writer Assistant, streamline your writing and editing tasks in the Campaigns, Conversations, and Pages modules. They can generate conversation replies based on context or user prompts, making drafting and editing a breeze. With features like improving writing, correcting spelling and grammar, shortening or expanding text, changing tone, and translating, these tools handle the heavy lifting. They also summarize conversations into shareable notes. BoltAI Writing Tools save you time by automating repetitive communication and writing tasks.
Composing New Conversations + Replies
When replying to a Conversation, you can describe the intent of your message, and BoltAI will generate a customized email or SMS message.
BoltAI will optimize the reply based on the channel (e.g., SMS responses will be around 160 characters, and e-mail responses will contain greetings).
New Conversations
New Conversations
When starting a conversation, click the Generate Custom Reply icon.
Describe the message you want Conversations Assistant to generate in everyday language.
Click the check mark icon to send your prompt to Conversations Assistant.
Review the message generated by Conversations Assistant.
If you're satisfied, you can send the message.
If you want to make edits yourself, edit the message as you wish, and once satisfied, send the message.
If you want Conversations Assistant to try again, repeat the process starting with step 1.
If you are sending an email, you can also use Conversations Assistant to generate a subject line using the context of the message. On the subject line field, click the BoltAI icon, and the text will automatically generate. If you want Conversations Assistant to try again, click the BoltAI button again.
Replies
Replies
When replying to a conversation, click the Draft Reply icon. You will be presented with two options: Auto-Generate Reply and Generate Custom Reply.
Auto-Generate Reply (No Prompt)
If you want Conversations Assistant to review the conversation history and use context to generate a reply automatically, use this option.
Click the Auto-Generate Reply button.
Review the message generated by Conversations Assistant.
Edit if needed, and when satisfied, click send.
Generate Custom Reply (Prompt)
If you want to use a prompt and explain to Conversations Assistant how you want to reply, use this option.
Click the Generate Custom Reply button.
Describe the message you want to Conversations Assistant to generate in everyday language.
Click the check mark icon to send your prompt to Conversations Assistant.
Review the message generated by Conversations Assistant.
If you're satisfied, you can send the message.
If you want to make edits yourself, edit the message as you wish, and once satisfied, send the message.
If you want Conversations Assistant to try again, repeat the process starting with step 1.
Editing and Translating Content + Replies
BoltAI offers writing tools that allow you to edit your text content in Campaigns, Conversations, and Pages. You can use these tools to:
Improve Writing
Fix Spelling + Grammar
Make Shorter
Expand
Change Tone
Translate
Editing + Translating
Editing + Translating
Type your message.
Highlight the text.
Select the BoltAI icon.
Select what you would like Conversations Assistant to do for you:
Improve Writing
Fix Spelling & Grammar
Make Shorter
Expand
Change Tone
Translate
Summarizing a Conversation
Instead of manually summarizing and writing notes after a conversation, use BoltAI to generate a summary for you. This feature is perfect for sharing conversation summaries and providing context to your team members.
Summarizing a Conversation
Summarizing a Conversation
When you're in a conversation, toggle to Note.
Click the orange BoltAI icon.
Click Summarize Conversation.
Click "Add Private Note" when you are ready to save the note.
