General
How can I update the gradient color on my event page header?
How can I update the gradient color on my event page header?
Currently, the gradient in your event page header is set automatically based on your primary and secondary color choices. It is not possible to modify the gradient header at this time.
What is the recommended format and size of the event photo?
What is the recommended format and size of the event photo?
The image format must be .png or .jpeg and no larger than 5MB. Images should also be square (1:1 aspect ratio) larger than 368x368, with a recommended size of 500x500. Images that are too small or in other aspect ratios may cause unintended cropping.
Why does my Events Site load slowly?
Why does my Events Site load slowly?
For first-time loads, it may take slightly longer as the site is being cached. Once cached, subsequent loads should be much faster. Additionally, if you have events with many occurrences, like campus tours, it’s best to add them as repeatable events instead of individually. This approach significantly improves the site’s load time.
How can I manage and view events effectively on the events page?
How can I manage and view events effectively on the events page?
When viewing your events list/table from Engagement > Events > All Events, you can sort the table by Title or Start Date. To sort, click the column header.
Registration
Does Events support group registration (multiple people + same form)?
Does Events support group registration (multiple people + same form)?
Event Registrations are designed to be processed individually. Multiple people must complete the form and payment separately if they want to attend.
How would I collect guest payments on event registration?
How would I collect guest payments on event registration?
You can use the Calculated payment type to write a formula to include guest fees in the total payment amount. To do this, use the user-events-guest-number data field.
Can I customize the 'Thank You Note' for different events?
Can I customize the 'Thank You Note' for different events?
The Thank You Note is displayed for all events and is not event-specific. Event-specific communication can be facilitated through Event Messages, such as confirmation and reminder emails and text messages, which can be customized when editing an event. Explore more.
How can I understand discrepancies between a student’s activity card and events card, and where should I verify their current event registration status?
How can I understand discrepancies between a student’s activity card and events card, and where should I verify their current event registration status?
The activity feed records historical actions, so if a student was marked as attended and later changed to a no-show, both actions will still appear. However, the event registration always reflects the current status.
To verify a student’s event registration, we recommend:
Viewing the Events profile card on the contact record for an at-a-glance view.
Check the event’s Attendees tab to see all registrants and their current status.
Messaging + Notifications
Is the event payment reminder email customizable?
Is the event payment reminder email customizable?
No, not at this time.
Events Site + Event Landing Pages
Event Self Check-In
Do event self check-in links expire?
Do event self check-in links expire?
No, self check-in links do not have an expiration time. However, they are only made available at a designated check-in time, which you can configure for each event.
Here’s how it works:
You set when check-in should be available (before or after the event start time).
At that time, registrants receive an email with the check-in link.
“Check-In” button also appears on the Event Details page in StudentHub.
While the links remain active, they are intended for use around the event’s check-in period.