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Events: FAQ

Commonly asked questions and their answers about creating and managing events.

Michael Stephenson avatar
Written by Michael Stephenson
Updated over 4 months ago

Overview

This article lists commonly asked questions and their answers, providing you with quick and easy access to essential information about creating and managing events.


General

  • How can I update the gradient color on my event page header?

    • Currently, the gradient in your event page header is set automatically based on your primary and secondary color choices. It is not possible to modify the gradient header at this time.

  • What is the recommended format and size of the event photo?

    • The image format must be .png or .jpeg and no larger than 5MB. Images should also be square (1:1 aspect ratio) larger than 368x368, with a recommended size of 500x500. Images that are too small or in other aspect ratios may cause unintended cropping.

  • Why does my Events Site load slowly?

    • For first-time loads, it may take slightly longer as the site is being cached. Once cached, subsequent loads should be much faster. Additionally, if you have events with many occurrences, like campus tours, it’s best to add them as repeatable events instead of individually. This approach significantly improves the site’s load time.


Registration

  • Can multiple people sign up for an event using the same sign-up form, like a group registration?

    • Event Registrations are designed to be processed individually. Multiple people must complete the form and payment separately if they want to attend.

  • How would I collect guest payments on event registration?

    • You can use the Calculated payment type to write a formula to include guest fees in the total payment amount. To do this, use the user-events-guest-number data field.

  • Can I customize the 'Thank You Note' that appears once an attendee registers for an event?

    • The Thank You Note is displayed for all events and is not event-specific. Event-specific communication can be facilitated through Event Messages, such as confirmation and reminder emails and text messages, which can be customized when editing an event. Explore more.


Messaging + Notifications

  • Is the event payment reminder email customizable?

    • No, not at this time.

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