The Integration Log feature is only available to partners that have managed integrations with Element451.
Overview
The Integration Log is a powerful tool to enhance transparency and efficiency for partners with managed data integrations. By providing detailed information on every synced record, the Integration Log allows you to monitor and identify successful data syncs and errors, streamlining the troubleshooting process and maintaining your integrations.
Key Features
Comprehensive Listing: The Integration Log lists every synced record, for managed integrations, to or from Element451, offering a complete overview of all integration activities.
Status Indication: Easily see whether each sync was successful or if an error occurred. This feature allows for a quick assessment of the overall health of your integrations.
Error Summaries: When an error occurs, the Integration Log often provides a summary, such as “More than one possible match,” offering quick insights into what went wrong.
Detailed Error Information: For more in-depth troubleshooting, you can view full error details, including the error code and the content of the error. This detailed information helps you understand and resolve issues more effectively.
Search and Filter: The Integration Log includes robust search and filter capabilities, allowing you to quickly find specific logs by name, ID, status (Success or Error) and date. This makes it easier to locate and address particular issues.
Accessing the Integration Log
Click on your avatar/profile picture and navigate to Settings > Integrations > Integration Logs.
How to Use the Integration Log
Review Synced Records
The Integration Log shows a comprehensive listing of all synced records. Each call has a dedicated row that displays:
Name: Contact Name (if available).
Type: Integration (e.g., Ethos to E451)
Status: Success or Error
Processed At: Date when the sync was processed
Error Summary: If the status is Error, a summary is provided (e.g., no matching user found to update)
Detailed Error Information
On a row with an Error status, you can click on the three vertical dots
and click view to open the error log for more details on the error to assist in troubleshooting and resolving issues.
Use the search and filter options to narrow the logs by status and date. For external systems, you can even search by ID. This helps you find specific entries quickly.