Overview
Voice messages enable communication through voice recordings, providing a more personal and engaging way to interact.
Key Features
Universal: Applicable to all users–students, staff, and Bolt Agents–enabling everyone to participate in voice-based conversations.
Exclusive to Messenger: Available exclusively on the Messenger channel and works with or without Bolt Agents enabled.
Auto Transcription: Both inbound and outbound voice messages are automatically transcribed.
Download WAV File: Internal users can download a WAV (Waveform Audio File Format) file of any inbound or outbound voice message.
Here’s a comprehensive guide on how to use voice messages from different user perspectives.
In order to use Voice Messages, ensure your device has a working microphone and that you have granted Messenger the necessary permissions for Element451 to access it.
Internal Users
As an internal user, you can easily send or reply to messages using voice recordings. You can also download a WAV file of any voice message.
Sending Voice Messages
Navigate to the conversation.
At the bottom of the conversation's middle panel, toggle to the Voice option.
Click the microphone icon to begin recording.
Click the Stop button to stop the recording.
Click the Play button to preview the recording.
Once you are finished speaking, click the Send button.
Downloading Voice Messages
Navigate to the conversation.
Locate the voice message you wish to download.
Click the download icon in the top right corner of the message. The download will begin automatically.
Contacts/External Users
Your contacts can send and respond to Messenger conversations using voice messages.
In the Messenger widget, a microphone icon allows the contact to record and send a voice message.
Bolt Agents
Bolt Agents can also utilize voice messages, providing automated, voice-based interactions.
Key Features
Custom Agent Voices: Customize your Bolt Agent's voices.
Multi-Language Support: Bolt Agents can interpret and reply in the language spoken, facilitating seamless multilingual communication.
Voice-to-Voice Reply: Bolt Agents only reply in voice when responding to a voice message.
Enabling Bolt Agent Voice Replies
At this time, your default agent can understand voice inbound messages but is unable to reply using voice.
Navigate to Engagement > Bolt Agent.
Under the Messenger section, toggle on Respond to Voice Messages with AI Voice.
Ensure the agent(s) you wish to reply using Voice has an assigned Voice. This process is outlined in the next section:
Customizing Agent Voices
If no voice is assigned, this agent's voice reply feature will be disabled. This is true even if voice replies are enabled in the Agent Messenger settings.
Navigate to Engagement > Bolt Agents.
Under the Agents section, locate the agent you wish to assign a voice to.
Click on
the three vertical dots for that agent and select Edit.Locate the Voice setting and select one from the list. The options include Alloy, Echo, Fable, Onyx, Nova, and Shimmer. To preview the voice, select it and then click the play icon to hear an example.
Click Save in the top right corner.
Identifying Agents with Voices
In Bolt Agent settings, you’ll find a microphone icon next to each agent that has an assigned voice.
