Element451

Connect your individual or shared email accounts as inboxes in Conversations.

Adding Email Inboxes to Conversations (Outlook + Gmail Forwarding)

Use conditions and actions to automate processes such as assign, tag, close, reply, and handoff in Conversations.

Conversation Rules

Voice messages on Messenger offer personal communication through voice recordings, available for all users and Bolt Agents.

Recorded Voice Messages in Messenger

Understanding Sentiment Analysis in Conversations - a tool designed to help you understand how students feel during conversations

Sentiment Analysis

Learn best practices to avoid carrier spam filters and ensure your SMS messages reach students effectively.

Increasing Deliverability of SMS Messages in Conversations

The process for manually unsubscribing a person from email and SMS communication.

Manually Unsubscribe a User from Email + SMS Communication

Eric Range

Michael Stephenson

Ardis Kadiu

Conversations: Advanced

AI Resources

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Integration Guide

User Community

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Track the progress of all tickets related to your company.

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