Element451

Connect your individual or shared email accounts as inboxes in Conversations.

Adding Email Inboxes to Conversations (Outlook + Gmail Forwarding)

Use conditions and actions to automate processes such as assign, tag, close, reply, and handoff in Conversations.

Conversation Rules

Voice messages on Messenger offer personal communication through voice recordings, available for all users and Bolt Agents.

Recorded Voice Messages in Messenger

Understanding Sentiment Analysis in Conversations - a tool designed to help you understand how students feel during conversations

Sentiment Analysis

Learn best practices to avoid carrier spam filters and ensure your SMS messages reach students effectively.

Increasing Deliverability of SMS Messages in Conversations

The process for manually unsubscribing a person from email and SMS communication.

Manually Unsubscribe a User from Email + SMS Communication

Michael Stephenson

Chase Crocker

Conversations: Advanced

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