Overview
The Student Success dashboard provides a comprehensive view of student enrollment, course performance, key academic metrics, and Case Management activity. Use this dashboard to monitor enrollment trends across terms, evaluate course-level performance statistics, identify at-risk student populations through attendance and grade data, and track Alerts and Cases as they move through triage, escalation, and resolution. This dashboard is ideal for academic affairs, advising, student success, and case management teams seeking data-driven insights into how students are engaging with their coursework and where early intervention may be needed.
Looking for staff-level Case Management reporting?
This dashboard focuses on student-level activity — volume, priority, and the alert-to-case escalation funnel. For staff-level Case Management metrics (who is assigned what, resolution rates, and on-time performance), see the Management Dashboard.
Accessing the Dashboard
The Student Success dashboard can be found via the Insights sub-menu. The Insights module can be accessed from the Data + Automations dropdown in the top navigation.
Dashboard Features
The Student Success dashboard provides enrollment metrics, student performance data, course-level analytics, and Case Management reporting across five tabs. Explore student enrollment trends by term and dimension, review course statistics, spot at-risk patterns through absence rates and grade trends, monitor Alerts and Cases activity, and analyze how Alerts escalate into Cases over time.
Controls
Each tab has its own set of controls located at the top of the page. The Students and Courses tabs share a common set of enrollment-focused controls, while the Alerts, Cases, and Escalation Funnel tabs each expose controls specific to Case Management. Controls applied on one tab do not carry over to other tabs—each tab is filtered independently. The controls available on each tab are listed within the tab sections below.
Tabs
The Student Success Dashboard is organized by five tabs:
Students — student-centric enrollment and academic performance data
Courses — course-centric enrollment, capacity, and performance data
Alerts — Case Management Alerts activity, triage, and resolution
Cases — Case Management Cases activity, prioritization, and resolution
Escalation Funnel — how Alerts escalate into Cases and the rate of escalation over time
Students Tab
Controls
From (date)
To (date)
Campus
Subject
Course Title
Territory
Student Type
Active Major (Student)
Active Term
Instructor
Type
Instruction Type
Term (Course Section)
Visualization Sections:
Students
Students
The Students section is located at the top of the page. It provides key enrollment metrics and charts to explore enrollment trends across terms and student dimensions.
Features
Count of students enrolled this term
Students enrolled in courses
Enrollment records per student
Courses per student enrolled in courses
Cumulative Enrollments by Term
A horizontal bar chart showing the total number of enrollments for each term
Percentage of Enrollments by Student Dimension
A horizontal stacked bar chart showing the percentage breakdown of enrollments by the selected Student Dimension, organized by term and colored by student type. The title of this chart changes dynamically based on the selected Student Dimension.
Unique Controls
Student Dimension: Select the student dimension to group the Percentage of Enrollments chart by. Options are Major, Student Type, and Territory.
Comparison Terms: Filter the charts by specific comparison terms.
Student Performance
Student Performance
The Student Performance section is located at the bottom of the Students tab. It provides course-level statistics from the student perspective, helping teams identify which courses and student populations may be at risk based on absence frequency and grade performance.
Features
Course Statistics by Course: A table displaying statistics for each course including Courses Per Student, Terms Per Student, Enrollments Per Student, Enrollment per Course Section, Average Absences, Average Grade (Current), and Average Grade (Final).
Courses Tab
The Courses tab displays enrollment metrics from the course perspective, including enrollment breakdowns by subject, top and bottom performing courses and sections, course-level statistics, and enrollment trends over time.
Controls
The Courses tab uses the same enrollment-focused controls as the Students tab. See the Students Tab Controls list above.
Visualization Sections:
Courses
Courses
The Courses section is located at the top of the tab. It provides key course enrollment metrics, a subject-level enrollment breakdown, and insight cards highlighting top and bottom performing courses and sections.
Features
Count of students enrolled
Total course enrollments
Total courses with enrollments
Student enrollment per course section
Enrollment by Subject:
Pie chart showing the distribution of enrollments across subjects.
Top 3 Courses for Enrollment
Card that displays enrollment counts
Top 3 Sections for Enrollment
Card that displays enrollment counts
Bottom 3 Sections for Enrollment
Card that displays enrollment counts
Course Performance
Course Performance
The Course Performance section is located at the bottom of the Courses tab. It provides course-level statistics and an enrollment trend over time. Use this section to pinpoint courses or sections with high absence rates or declining grades that may warrant closer attention.
Features
Course Statistics
A table by Course Dimension, displays statistics for the selected dimension including Enrollment, Max Enrollment, Capacity, Absences, Average Absences, Average Grade (Current), and Average Grade (Final). The title of this table changes dynamically based on the selected Course Dimension.
Enrollment Over Time
A line chart showing two metrics—Students Enrolled and Course Enrollments—plotted over Enrollment Date.
Unique Controls
Course Dimension: Select the dimension to group the Course Statistics table by. Options are Course Section, Course Title, and Instructor.
Alerts Tab
The Alerts tab provides a real-time view of Case Management Alerts activity. Use this tab to monitor open Alerts, track time to resolution, see how Alerts are distributed across types, priorities, teams, and statuses, and understand outcomes such as escalations to Cases, resolutions, and dismissals.
For staff-level Alert activity (who is assigned what, resolution rates, on-time performance), see the Management Dashboard.
Controls
From (date)
To (date)
Territory
Student Type
Active Major
Alert Type
Term
Alert Priority
Alert Status
Assigned Team
Assigned Staff Member
Course Code
Visualization Sections:
Alerts
Alerts
The Alerts section spans the full tab and combines KPI cards with charts that break down volume, status, ownership, and outcomes for all Alerts within the selected filters.
Features
Total Open Alerts: Count of Alerts that are not yet resolved, dismissed, or escalated.
Average Days to Resolution: Average number of days between Alert creation and Alert resolution.
Alerts Escalated to Cases: Count of Alerts that have been escalated into a Case.
Alerts Resolved: Count of Alerts marked Resolved.
Alerts Dismissed: Count of Alerts marked Dismissed.
Alerts Unassigned: Count of Alerts with no assigned team or staff member.
Alerts by Type: A bar chart showing the volume of Alerts grouped by Alert Type (e.g., Academic, Advising, Attendance, Wellbeing, Engagement, Financial Aid, Personal Support).
Alerts by Priority: A donut chart showing the breakdown of Alerts by priority (Critical, High, Medium, Low).
Alerts by Team: A pie chart showing the distribution of Alerts across assigned teams.
Alerts by Status: A bar chart showing the volume of Alerts in each status (e.g., Triage, Escalated to Case, In Progress, Resolved, Dismissed).
In Progress Alerts by Type: A horizontal bar chart showing the volume of in-progress Alerts grouped by Alert Type—useful for spotting where active work is concentrated.
Alerts Resolution Breakdown: A donut chart showing the breakdown of resolved Alerts by outcome (Escalated to Case, Resolved, Dismissed).
Alerts Created Over Time: A line chart showing the volume of new Alerts created over the selected date range.
Cases Tab
The Cases tab provides a real-time view of Case Management Cases activity. Use this tab to monitor open and resolved Cases, identify critical or overdue work, track time to resolution, and analyze how Cases are distributed across teams, priorities, types, and statuses.
For staff-level Case activity (assignments, resolution rates, on-time performance), see the Management Dashboard.
Controls
From (date)
To (date)
Territory
Student Type
Active Major (Student)
Term
Case Priority
Case Status
Case Type
Assigned Team
Visualization Sections:
Case Management
Case Management
The Case Management section spans the full tab and combines KPI cards with charts that break down volume, ownership, priority, and trend for all Cases within the selected filters.
Features
Open Cases: Count of Cases that are not yet resolved.
Resolved Cases: Count of Cases marked Resolved.
Cases identified as Critical or Urgent: Count of Cases with a priority of Critical or Urgent.
Cases Escalated from Alerts: Count of Cases that originated from an Alert escalation.
Average Days to Resolution: Average number of days between Case creation and Case resolution.
Overdue Cases: Count of Cases past their due date. Displays in red when greater than zero.
Cases by Type and Status: A pivot table showing the count of Cases by Case Type (e.g., Wellbeing, Retention, Referral, Financial, Engagement, Conduct) across statuses (e.g., Appointment, In Progress, Initial Outreach, No Response From Student, Not Started, On Hold, Resolved).
Cases by Team: A pie chart showing the distribution of Cases across assigned teams.
Cases by Priority: A donut chart showing the breakdown of Cases by priority (Urgent, Critical, High, Medium, Low).
Cases by Type: A horizontal bar chart showing the volume of Cases grouped by Case Type.
Cases Created Over Time: A line chart showing the volume of new Cases created over the selected date range.
Escalation Funnel Tab
The Escalation Funnel tab provides insight into how Alerts progress into Cases. Use this tab to track the Alert-to-Case conversion rate, monitor average time from Alert creation to escalation, see the volume of Cases that originated from Alerts, and watch escalation trends over time.
Controls
From (date)
To (date)
Subject
Campus
Course Title
Territory
Student Type
Active Major (Student)
Instructor
Type
Instruction Type
Term (Course Section)
Active Term
Visualization Sections:
Escalation Funnel
Escalation Funnel
The Escalation Funnel section combines KPI cards with a funnel chart and a trend chart, showing both the current state of escalation and how the escalation rate has moved over time.
Features
Average Days to Escalation: Average number of days between Alert creation and the point at which the Alert escalated into a Case.
Alert Escalation Rate: Percentage of Alerts that escalated into a Case during the selected period.
Cases With Alerts: Count of Cases that originated from one or more Alerts.
Alert > Case Funnel: A horizontal bar chart showing the funnel from Alert Count to Alert in Progress to Escalated to Case to Case Resolved.
Escalation Rate Over Time: A line chart showing the Alert-to-Case escalation rate trended across the selected date range.
Metric Glossary
Metric Glossary
Metric | Definition |
Students enrolled/Enrollments | Student records with enrollment milestone for selected term. |
Students enrolled in courses | Distinct students enrolled in a course. |
Enrollments per student | Course enrollments / Students enrolled in courses |
Courses per student | Number of courses with enrollments / number of students in courses |
Enrollments per course section | Enrollment records for a course / Number of sections with enrollments |
Average Absences | Average number of absences per course |
Average Grade | Average numerical grade per course |
Course Enrollments | Number of enrollment records for given parameter |
Courses with Enrollments | Number of courses with at least one enrollment |
SMS Resubscribe | After a user unsubscribes from receiving text messages, the user resubscribes to resume receiving text messages. |
Total Open Alerts | Count of Alerts that are not yet resolved, dismissed, or escalated to a Case. |
Alerts Escalated to Cases | Count of Alerts that have been escalated into a Case. |
Alerts Unassigned | Count of Alerts with no assigned team or staff member. |
Average Days to Resolution (Alerts) | Average number of days between Alert creation and Alert resolution. |
Open Cases | Count of Cases that are not yet resolved. |
Resolved Cases | Count of Cases marked Resolved. |
Cases Escalated from Alerts | Count of Cases that originated from an Alert escalation. |
Overdue Cases | Count of Cases past their due date. |
Average Days to Resolution (Cases) | Average number of days between Case creation and Case resolution. |
Average Days to Escalation | Average number of days between Alert creation and the point at which the Alert escalated into a Case. |
Alert Escalation Rate | Percentage of Alerts that escalated into a Case during the selected period. |
Cases With Alerts | Count of Cases that originated from one or more Alerts. |
Troubleshooting & FAQ
Why is there no data?
There are a variety of reasons an Insights report is blank. Try the following quick fixes:
Reset the report. Visualizations may be filtering the report. Check the date controls. If the date is too far in the past, it may pre-date your activity in Element451.
Check what fields are being used.
If data is still missing, there may be issues with your data in Element. Check out this guide for data cleanup.