Overview
Campaign Analytics provide statistics about the performance of your communications (for example, open and click rates). They also tell you things like what type of device recipients viewed emails on, how many messages bounced, and if people unsubscribed. Reviewing analytics is a great way to learn from your communications and better understand your audiences.
Accessing Campaign Analytics
Navigate to Engagement > Campaigns > Analytics. The Campaign Analytics Overview Page will open.
Analytics Overview Page
The Analytics Overview page provides a comprehensive view of your communication campaigns' performance. It consists of two main sections: the header and the table.
Header
Header
The header displays overall analytics for the campaigns shown in the current table view.
The following metrics are provided in the header:
Email: Sent, Opens, Open Rate, Click-Through Rate (CTR), Bounce Rate, Unsubscribe Rate
SMS: Sent, Clicks, Click-Through Rate (CTR), Delivered
Filtering the Header Data
Filtering the Header Data
You can filter the data in the header in two ways:
Date Filter: All Time, Today, Yesterday, 7 Days
Category Filter: Communication (name), Folders, Tags
When you apply a filter on the left-hand side, the header data will update accordingly.
By default, the filters are set to Communications (Category) and All-Time (Date).
Table
Table
Below the header, you'll find a table listing your sent campaigns. Campaigns that are drafted or not yet sent will not be included, as there is no data to report.
The table has two tabs: Email and SMS, located in the top right corner. Click the respective tab to view analytics for email or SMS campaigns.
For each email campaign in the list, you can see the following metrics:
Sent
Opens
Open Rate
Clicks
Click-Through Rate (CTR)
Bounce Rate
Unsubscribe Rate
For each SMS campaign in the list, you can see the following metrics:
Sent
Click-Through Rate (CTR)
Clicks
Delivered
To view additional analytics for a particular communication, click on its title.
Communication Details
When you click on the name of a Campaign from the table, the Campaign will open. This is the same page you visit when editing the Campaign.
Here, you will see the following details:
Header
Header
Basic Campaign Info:
Communication Title: The title of the selected communication.
Last Edited: The date and time when the communication was last edited and by whom.
Actions: Depending on the communication type (One-Time or Ongoing), you'll have the option to Duplicate or Edit the communication.
Header Data:
Below the basic Campaign info, you'll find a row of data related to the selected communication:
Sent: The number of email addresses or phone numbers to which the communication was sent.
Opens: The number of unique opens for the communication, along with the rate of unique opens.
Clicks: The number of unique clicks for the communication, along with the rate of unique clicks.
Bounce Rate: The percentage of sent messages that bounced.
Unsubscribe Rate: The percentage of sent messages that prompted an unsubscribe response.
Settings Card
Settings Card
Under the header on the left side, you'll find a card titled "Settings," which displays information about the communication's setup, including:
When the communication was set up to be sent
To which channel(s) the communication was sent (email, SMS)
The audience (the segment and the number of people in the segment at the time of sending)
To which email address the communication was sent (primary, school, secondary)
The sender's email address
The reply email address
CC
BCC
Subject Line
Communication Preview, Recipients, + Workflows
Communication Preview, Recipients, + Workflows
To the right of the Settings card, you'll see the following tabs:
Email and/or SMS: Depending on which channels were used for the particular Campaign, you will have one or both tabs. This provides a visual preview of the communication that was sent.
Recipients: The recipients tab provides detailed insights into the actions of each contact who received the Campaign. This enhancement allows for easier tracking and management of recipient activity.
From this tab you can:Search for and select a specific contact/recipient
Filter recipients by specific actions, including:
All Actions: Shows all recipients and their actions.
Clicked link in SMS: See who clicked a link within an SMS.
Delivered SMS: Identify successfully delivered SMS messages.
Undelivered SMS: Track SMS messages that weren’t delivered.
Bounced Email: See which emails failed to reach recipients.
Clicked link in email: Monitor who clicked on email links.
Complaint email: Identify emails marked as spam by recipients.
Delivered email: View emails successfully delivered.
Opened email: See which recipients opened the email.
Unsubscribed from email: Track recipients who unsubscribed.
Quick Access: Click the eye icon next to any recipient to instantly open their profile for more detailed information.
Workflows: If this Campaign was part of a Workflow, the Workflow will be included within this tab. You can view the Workflow by clicking the eyeball icon.
When are Analytics Calculated
When analytics are calculated depends on the time filter used.
Today and Yesterday filters are calculated in near real-time. Giving you up-to-date information shortly after the send is completed
The All-Time and Last 7-Day filters are designed for higher-level analysis and are refreshed daily at approximately 9 a.m. ET.
Exporting Campaign Data
You can export your table data (a list of sent campaigns and their respective data values) to a CSV file. To do this, click the blue Export button on the Analytics Overview page. The export and download will execute immediately.
Limitations of Analytics
Capturing analytic data is a constantly evolving process. Email carriers constantly change their practices and technologies to filter spam, prevent phishing, and provide a good experience for email users. As such, Campaign Analytics may fluctuate drastically.
Opens and clicks are particularly difficult to interpret, as email carriers will scan emails for spam. This scanning process can create a "false open" or "machine open". Carriers may even go as far as to click every link in the email as part of their scan, which can create false clicks. It is impossible to anticipate the various tactics that each of the carriers might employ.
Understanding these limitations is important when interpreting your Campaign analytics. We also encourage the use of best practices when crafting email subjects and body copy.
The Campaigns Module is only available with the Element Ignite and Engage packages.