Released on 12/18/2024
Overview
You can now insert dynamic tokens into your saved replies, making them more personalized and efficient when responding to conversations.
Details
When creating or editing saved replies in Conversations, you can now insert the following tokens in the message body and subject line (emails) of the reply:
External Participant
User First Name: [user:first-name]
User Last Name: [user:last-name]
User Preferred Name: [user:preferred-name]
Sender
Sender First Name: [sender:first-name]
Sender Last Name: [sender:last-name]
School
School Name: [client:name]
Benefit
This update allows you to craft more personalized and ready-to-send saved replies for 1:1 conversations, saving you time while improving communication consistency.