Overview
Below is a quick, step‑by‑step guide you can follow any time a drop‑down (Majors, Terms, Degrees, Campuses, or Schools) isn’t showing the choices you expect.
Quick Reminder: Filters read the live answers a student gives and compare them to the relationships you build in Available For. A mismatch at either point is what hides the options. Fix the relationship or the filter settings, publish, retest, and your drop‑down should snap back to life.
1. Confirm the Field Can be Filtered
Only the five data‑source families below can filter each other. If the drop‑down you’re troubleshooting isn’t one of them, filtering won’t work:
Majors
Terms
Degrees
Campuses
Schools
Student Type
2. Check the “Available For” Relationships in Data Sources
Filtering relies on the relationships you define in each item’s Available For panel.
Go to Data Management › Data Sources.
Open the data source that should appear in the drop‑down (e.g., Majors).
Edit the option that’s missing and verify that its Available For values include the selections the student made earlier (e.g., the right Term or Degree).
If you need to update many records, download the list, edit it in bulk, and re‑upload.
3. Verify Filter Settings on the Form/Application Field
Inside the form or application builder:
Open the field that should receive the filtering (e.g., Major).
In Field Options, toggle Use Filters ON.
Decide which switch to use:
Filter available options? – trims this drop‑down based on a previous answer.
Filter another field? – uses this answer to trim a later field.
In Field, choose the controlling field (the one answered earlier).
In Dimension, choose the matching data‑source name (it usually mirrors the field you picked).
Tip: Field and Dimension names should almost always match (Term ↔ Terms, Campus ↔ Campuses, etc.). Mismatches are the #1 cause of empty drop‑downs.
4. Check the Field Order on the Form/Application
The controlling field must appear before the field it filters. If the order is reversed, the filter has nothing to read, and the drop‑down will appear empty.
5. Save & Retest
Save changes.
Publish the form or application.
Use a fresh incognito window to test (caches can hold on to an old version).
Still not working?
Quick Diagnostics Chart
What to look for | Why it matters | Fix |
Blank “Available For” on the option | No relationship = option is always hidden | Add the needed Term/Degree/Campus, etc. |
Duplicate integration codes | Can cause mismatches in look‑ups | Ensure each item has a unique code |
Repurposed data sources (e.g., Schools used for Concentrations) | Field/Dimension names might not match | Point Field to Concentrations and Dimension to Schools as documented |
Old browser cache/autofill | Can show stale option lists | Hard refresh or use incognito |
Troubleshooting Video Guide