Overview
You can connect your individual or shared team email (Google or Outlook) to your Element451 Conversations inbox for centralized message management. This allows you to view and respond to all prospective student inquiries, whether they contacted you by email or within an Element451 chat, from one unified inbox. This functionality is achieved through email forwarding.
Only emails matching existing records in Element451 will be forwarded to Conversations and attached to student records unless you enable the anonymous conversations setting.
Connecting an Individual or Shared Email Account
To connect an inbox, navigate to Engagement > Conversations > Settings
In Conversations Settings, click + Connect Inbox
Click Email
Then, select the provider of the email you wish to add:
Gmail = Individual Email Account
Google Group = Group Email Account
Outlook (Office 365) = Individual Email Account
Outlook Groups (Office 365) = Group Email Account
Other Email Account = For non-Google or Outlook accounts
Watch the corresponding video to take you through the easy step-by-step process of how to connect your group/shared inbox to Element451.
Note: When confirming inbox forwarding with Google, you can use either a code or a link.
Gmail - Video Tutorial
Office 365 - Video Tutorial
Troubleshooting
Experiencing an issue with configuring your email inbox through forwarding? Check out our troubleshooting articles below: