Conversation settings allow you to customize and control your communication across various channels, such as email, SMS, messenger, and phone. This gives you more flexibility and personalization in managing your conversations.

Navigate to Engagement > Conversations > Settings.

Add individual or shared email accounts to forward emails to your Element451 Conversations inbox.
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Automate processes within Conversations, like adding assignees, participants, and tags.
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Create canned responses to frequently asked questions and reuse them easily in your one-on-one conversations. This saves time compared to typing the same replies repeatedly.

Custom Views bring flexibility and personalization to your Conversations Inbox. These saved, filtered views allow you to organize and access conversations based on your specific needs. Unlike System Views, which are preset and cannot be edited, Custom Views let you define and save filters tailored to your unique workflows.

The Content Moderation feature helps you maintain a safe and respectful environment by automatically flagging conversations that may contain inappropriate, harmful, or manipulative content (both text and images). With customizable actions and flags, you can manage flagged content efficiently and tailor responses based on the nature of the content.

To add new email inboxes to your Element451 inbox, view our help article on Email for complete details.