Overview

Here is a list of frequently asked questions and the corresponding answers for the Appointments module.

Admins can configure categories and appointment types, as well as edit or delete any user's existing availability. However, users must add their own availability.

Not at this time. The Appointments module is designed to help you manage your one-on-one appointments. However, the feature will continue to evolve, so stay tuned!

Not at this time. Payment integration is not available for appointments.

Yes, anyone who schedules an appointment but does not have a record in Element451 will have a new record created.

Anyone can schedule an appointment. However, please note that a new record will be created for anyone who does not have an existing record. If you have regular appointments with parents, community members, or another non-student population, we suggest setting up separate categories for those meetings.

Yes, you can. Your custom URL includes a unique slug for each appointment type.

Using the links in their confirmation email/SMS, they can update their information (name, email, phone) or cancel. To reschedule, they will need to cancel and book another appointment. When canceling, they will be prompted with the option to "book again."

Yes, you and the invitee will receive an email when an appointment is scheduled, updated, or canceled. You can explore more on appointment notifications here.

If you link your external calendar, the connection is read-only. This means Element451 can only check to see if you're free or busy. Your notification e-mail will contain a .ics attachment. Open that attachment to add the meeting to your calendar.

The invitee is sent a confirmation email immediately after scheduling, updating, or canceling (and you will receive a similar email). The invitee is also sent a reminder email 1 hour before the appointment is scheduled to begin. You can explore more on appointment notifications here.

Yes! You can use an ongoing Campaign and Workflow to send additional reminders or notifications based on your institution's needs. Click here for more information.

At this time, you are unable to customize notifications. However, you can use tokens to reference upcoming appointments in Campaign communications. You can explore more about this here.

By utilizing the Appointments module, you can capture even more important student data. This means that when students schedule appointments, it becomes part of their record in Element451. By leveraging data from appointment scheduling and other student interactions, you can gain insights and engagement scores to track their progress. This holistic view of the student's activities helps you understand their overall experience and provide better support.

Yes, you can configure appointment types to be private. To do so, create a new appointment type specifically for faculty interviews and mark it as private. After creating the appointment type, add your availability for these interviews. Finally, share your availability link with the individuals who need to schedule appointments. This ensures that the faculty interview appointments remain hidden from the public appointment site.

Yes, for each of your availabilities, you can configure the weekly hours settings to determine your specific availability for each day and time.

No, at this time, the Appointments Site acts as its own entity. To ensure branding, we recommend setting up your external domain so that your appointments site URL will read something like appointments.fire.edu.

Yes, you can have different availabilities with overlapping times. This allows you to be available for different types of appointments during the same time slots. However, keep in mind that once an appointment is booked for one availability, that time slot will no longer be available for any other availabilities at that same time. Using your example above, if a student books a 9:00 advising appointment, you will no longer be available at 9:00 for career counseling.

Currently, there is no integration between Zoom and our Appointments module. We recommend creating a standard Zoom meeting link, such as your personal meeting link, and placing that URL in either the availability location or description fields.

The system performs a final check on your calendar availability when the “Schedule Appointment” button is clicked to prevent any unexpected double bookings.