Released: March 12, 2026
We've updated Task permissions to provide more granular control over how access is assigned across Internal and Contact (Student) Tasks. This update introduces clearer separation between view, edit, and delete access, adds new permission options for users’ own Tasks and their team’s Tasks, and changes how delete access is granted for Internal Tasks.
This release updates the Edit Tasks permission. The ability to delete tasks has been removed from this permission and is now controlled by a separate Delete Tasks permission.
Administrators should review their permission groups and enable the Delete Tasks permission for users who should retain the ability to delete tasks.
Existing Permissions
View All Internal Tasks to see all Staff Tasks and subscribe or unsubscribe to Tasks
Edit All Internal Tasks to create and edit Staff Tasks
Administer All Tasks to create, edit, and delete Internal Tasks, Contact Tasks, Task types, and notes
Administer Staff Task Queues to create, edit, and delete Task Queues
View All Contact (Student) Tasks to see all Contact Tasks and subscribe or unsubscribe to Contact Tasks
Edit All Contact (Student) Tasks to create and edit Contact Tasks
New Permissions
Delete All Internal Tasks to delete Staff Tasks
Delete All Contact (Student) Tasks to delete Contact Tasks
View My Internal Tasks to see Internal Tasks created by the user, assigned to the user, or subscribed to by the user
Edit My Internal Tasks to create new Tasks and edit Tasks created by the user, assigned to the user, or subscribed to by the user
Delete My Internal Tasks to delete Tasks assigned to the user or subscribed to by the user
View My Team’s Internal Tasks to see Internal Tasks created by the user, assigned to the user’s team, or subscribed to by the user
Edit My Team’s Internal Tasks to create new Tasks and edit Tasks created by the user, assigned to the user’s team, or subscribed to by the user
Delete My Team’s Tasks to delete Tasks assigned to the user’s team
Changed behavior Edit Permissions
Edit All Internal Tasks and Edit Contact Tasks no longer includes permission to delete Internal Tasks
Administrators should assign one or both of the new Delete permissions to any users who need to keep the same delete capability
Permission structure
Permissions are now organized across All, My, and My Team levels to support more precise access control
These changes make Task permission assignment more precise and easier to manage. By separating delete access from edit access and introducing All, My, and My Team permission levels, administrators can align access more closely to each user’s role and responsibilities. This helps reduce unnecessary broad access, lowers the risk of unintended changes, and provides greater flexibility when configuring permissions across different teams and workflows.
This is the first in a series of updates coming over the next few months around more granular permissions in Element451.
