Added configurable "Deposited" and "Withdrawn" greeting messages to the application portal dashboard, allowing administrators to customize the title, subtitle, and message text displayed to students after depositing or withdrawing.

Redesigned the Withdraw Application experience, replacing the prominent top-level button with a discreet text link below Next Steps to reduce accidental withdrawals.

Added returning-applicant nudges to the application dashboard, prominently displaying existing in-progress and submitted applications to reduce duplicate submissions.

Added sign-in prompts to the application registration flow for applicants with existing accounts, reducing duplicate account creation.

Updated the "Start New Application" modal for authenticated users with improved guidance and a streamlined layout.

Applicant name fields are now locked after account creation, preventing identity changes that could cause data conflicts.

Added CLEP (College-Level Examination Program) as a supported test score type, enabling institutions to record and evaluate CLEP exam results on student profiles.

Added a first-time password creation flow for imported applicants, allowing students imported through Common App or other external sources to set a password after verifying their identity.

Added the ability to clone Supplemental Forms and Request Information Forms, allowing administrators to duplicate existing forms instead of recreating them from scratch.

Added ACCUPLACER ESL as a supported evaluation type, enabling institutions to capture ESL reading, sentence meaning, language use, listening, and writing scores.

Resolved an issue where supplemental forms displayed an error when loading.

Resolved an issue where form field requirements were not registering as complete when a default value was pre-selected, requiring users to manually interact with the field before the requirement was satisfied.

Resolved an issue where saving a payment rule on an application returned a validation error when using segment-based conditions.

Resolved an issue where the grouped name field in applications did not display First Name and Last Name as locked when a signed-in applicant's profile data was pre-filled.

Resolved an issue where an application payment was processed successfully but the application failed to submit, showing an error screen to the student.

Resolved an issue where manually uploading a document in Decisions did not reflect the selected document type as the document title.

Resolved an issue where Request For Information forms were not displaying for students on their application portal.

Resolved an issue where the Composite Score subfield was not available for newly added test types in a custom data source.

Resolved an issue where the team availability list was not displaying on the Appointments page.

Updated the Agent Test Console to automatically provide a simulated student email in email mode, removing the need for the agent to ask for an email address during testing.

Unified the Bolt agent Skills tab to display both native and custom skills in a single management view.

Added Contact Assignee as an available assignment option in the Custom Skills task tool, allowing skills to route tasks directly to the student's assigned contact.

Added identity verification for anonymous users interacting with Custom Skills, ensuring visitors authenticate before the agent executes sensitive actions like creating tasks or enrolling in workflows.

Aligned skill ordering and layout between the Agent Test Console and the skills management page, providing a consistent experience when configuring skill priorities.

Improved the Agent Test Console layout on smaller screens, preventing the settings panel from obscuring the conversation window.

Resolved an issue where the agent confirmed a workflow enrollment to the student even when the configured workflow was inactive.

Resolved an issue where the Add Label skill reported success even when the configured label no longer existed, giving students inaccurate confirmation.

Resolved an issue where the voice agent incorrectly reported no availability for "tomorrow" when appointment slots existed, pushing bookings further out than necessary.

Resolved an issue where the voice agent confirmed an appointment booking without persisting the appointment record in the scheduling system.

Resolved an issue where the Schedule Appointment skill failed to confirm bookings and dropped the voice agent into an infinite loop, re-asking the caller for previously collected information.

Resolved an issue where the agent failed to create tasks when using Custom Skills.

Resolved an issue where Custom Skill tool calls did not execute during phone conversations.

Resolved an issue where follow-up tasks created by the agent for guest users had no linked contact, producing orphaned tasks that staff could not action.

Resolved an issue where a Bolt Agent lost conversation context when a student replied with brief affirmations like "yes" or "OK," causing the agent to confuse event registration with appointment booking.

Resolved an issue where inbound SMS conversations re-routed between assistants mid-skill, causing conflicting responses about event availability and registration.

Resolved an issue where the Bolt Agent for Staff was unable to read articles from the public Knowledge Base.

Resolved an issue where a campaign could become stuck in an error status even when no invalid tokens or personalizations were present.

Resolved an issue where campaign buttons were not navigating to their configured destinations when clicked.

Added Bolt Analysis, a persistent AI-powered section on the Case Information tab that provides insights and actionable recommendations for each case.

Moved Case Management to its alphabetically correct position in the Engagement navigation menu.

Added the linked case's current status to the alert detail sidebar and alert index, giving staff visibility into whether an escalated case is still active, resolved, or cancelled without leaving the alert view.

Made the matched Case chip clickable in the Alert sidebar, enabling staff to open the linked case directly from the alert.

Reorganized Case detail tabs alphabetically (after the Information tab) and renamed "Agent Jobs" to "Jobs" for cleaner navigation.

Added active Bolt Agent Job enrollment context to Bolt Analysis for cases, including an "Enroll in Bolt Agent Job" next step for streamlined job enrollment from the case view.

Added portable Custom Skill files, enabling administrators to export skills as downloadable files.

Resolved an issue where alerts could be created without selecting a contact, producing orphaned alerts with no associated student. The Contact field is now required.

Resolved an issue where Bolt Analysis generation on cases took several minutes to complete due to inefficient data loading.

Resolved an issue where the "Mark as Complete" button was truncated in the Case Details side sheet.

Resolved an issue where removing a matched case from an alert did not persist after saving.

Resolved an issue where creating an Alert Status Update trigger returned a validation error, preventing the trigger from being saved.

Resolved an issue where the "Match to Case" field appeared on all Alert resolution statuses instead of only on "Escalated to Case."

Resolved an issue where the template selector was missing from the New Case form when creating a Case from an Alert.

Resolved an issue where adding a description to a Case or Alert type appeared to save successfully but the description was not persisted.

Resolved an issue where the "Alert Created" trigger for Bolt Agent Jobs did not lock the alert status to "Triage."

Resolved an issue where a case created by the "Create Case" automation action did not appear in the cases table.

Resolved an issue where sorting by the Contact column in the alerts and cases table had no effect.

Improved conversation grouping in the inbox to correctly associate related messages.

Resolved an issue where the Bolt Agent assignment toggle was not appearing in the conversation header for some institutions.

Resolved an issue where an exact date condition in a conversation rule displayed one day earlier than expected after saving.

Resolved an issue where the New Conversation button was unresponsive on contact records and in the Conversations module.

Updated conversation counting across dashboards to consistently count distinct conversations, eliminating duplicate counts from multi-channel or multi-day interactions and aligning reports with the intended metric definition.

Resolved an issue where the Web Activities dashboard did not refresh overnight.

Resolved an issue where Zapier export templates with multiple position-scoped field mappings only surfaced a single field value instead of returning each position separately.

Resolved an issue where the export preview screen froze and displayed repeated data when scrolling beyond the first few rows.

Resolved an issue where SFTP file imports could become stuck and fail to process.

Resolved an issue where grades imported from Brightspace were not rounded to two decimal places, causing display inconsistencies.

Resolved an issue where the SFTP connector's private key field was a single-line input, causing pasted multiline keys to lose their formatting and become unparseable.

Resolved an issue where the import preview failed when matching settings were enabled for a JSON template.

Resolved an issue where "Successful" was misspelled on the import/export results message.

Resolved an issue where document imports silently failed when .zip file sizes exceeded the server limit, due to a mismatch between the displayed upload limit and the actual backend constraint.

Resolved an issue where the SFTP connector could not read the root folder when using a vendor SFTP server with private key authentication.

Resolved an issue where the institution's favicon was not appearing on events pages.

Resolved an issue where the event attendee list could not be exported.

Added "Verification Risk" and "Manually Failed" statuses to identity verification, allowing staff to flag elevated-risk verifications and manually fail verifications that do not meet institutional standards.

Resolved an issue where adding labels to a student profile stopped working after a certain number of labels were applied.

Resolved an issue where the Appointment Scheduled milestone on a contact profile displayed a broken link after a Bolt Agent scheduled an appointment.

Added per-application authentication settings, enabling administrators to configure different login methods for each student-facing product (StudentHub, Application Sites, Event Sites, and Appointment Booking Sites) independently.

Moved the phone calling on/off toggle from the Billing page to Phone conversation settings, placing it alongside other phone configuration options.

Added a validation error message when attempting to save a sender email address without first completing sender authentication (DNS verification).

Resolved an issue where phone-based MFA verification codes failed to send during login.

Resolved an issue where users without Courses permission could still view the Courses section on contact profiles.

Resolved an issue where saving a payment rule returned a "conditions must be a valid, existing guid" error, preventing staff from configuring payment conditions.

Resolved an issue where permission groups were not displayed in the correct order.

Resolved an issue where students could initiate duplicate Flywire payments while a previous payment was still pending, potentially leading to double charges.

Resolved an issue where Course Topics displayed a system identifier instead of the topic name.

Resolved an issue where password reset requirement text did not meet WCAG color contrast guidelines, making the requirements difficult to read.

Added a "Set Application Field" workflow action, enabling schools to programmatically update application data through workflows.

Resolved an issue where the Move Degree workflow action did not match the expected data source values.