Resolved an issue where the Voice Agent in messenger mode began speaking before the user provided any input, sometimes continuing context from a prior conversation.

Resolved an issue where the "end call" button in Messenger voice mode did not properly end the call, allowing the agent to continue speaking after the user pressed it.

Resolved an issue where Voice Agents switched to an incorrect language after a hand-off, even when the caller continued speaking in English.

Resolved an issue where the Voice Agent repeated its opening greeting when background noise triggered voice activity detection, causing the agent to restart its introduction unnecessarily.

Resolved an issue where a Bolt Agent Job referenced the wrong day of the week, causing scheduled actions to behave incorrectly when the system misidentified the current date.

Resolved an issue where an invalid reply-to email address could be saved in campaign configuration, causing email sends to fail between workflow execution and delivery. The reply-to field now validates input before saving.

Added Bolt Agent Jobs integration for Cases, enabling staff to enroll contacts in automated agent outreach directly from a case and track job activity on the case's Jobs tab.

Added a Timeline activity feed to Alerts and Cases, giving staff a chronological record of all changes, assignee updates, and status transitions directly on each entity.

Improved the Faculty Portal experience with visual and usability refinements, including a new Manage Account option in the avatar menu for updating personal information and profile pictures.

Resolved an issue where users with Case Management permissions could not access Alert Automation Rules due to an incorrect permission check.

Resolved an issue where in-app conversation notifications were being sent to all users instead of only the assigned participants.

Resolved an issue where conversation handoff rules did not trigger when configured with label or segment conditions on conversations initiated by Bolt Agent Jobs.

Resolved an issue where connectors (such as Google Drive) that were automatically disabled did not surface the underlying reason, leaving disconnections unexplained in the connectors list and detail view.

Moved Deduplication under Contacts in the navigation, with a toggle to switch between the new agentic deduplication experience and the legacy module.

Added loading states for duplicate review actions, providing clearer visual feedback when resolving duplicate pairs or running analysis.

Added email addresses to the duplicate record comparison, making it easier to identify contacts during duplicate review.

Added real-time notifications when duplicate re-analysis completes, eliminating the need to manually refresh the page.

Enhanced the duplicate review history table with a clickable "When" column that opens the review sidebar directly, and added reviewer feedback display when available.

Resolved an issue where all surveys returned a 403 Forbidden error, preventing access to survey content.