Added the "Intended School" field as an available token in decision letters, enabling institutions to personalize decision communications with each student's intended school information.

Resolved an issue where reassigning an appointment to a different staff member did not update Outlook calendar sync, leaving the event on the original assignee's calendar.

Resolved an issue where appointment confirmation autoresponder emails were not consistently appearing in the person's Activity Feed.

Resolved an issue where the (Beta) Voice Agent in messenger mode began speaking before the user provided any input, sometimes continuing context from a prior conversation.

Resolved an issue where the "end call" button in Messenger voice mode did not properly end the call, allowing the agent to continue speaking after the user pressed it.

Resolved an issue where (Beta) Voice Agents switched to an incorrect language after a hand-off, even when the caller continued speaking in English.

Resolved an issue where the (Beta) Voice Agent repeated its opening greeting when background noise triggered voice activity detection, causing the agent to restart its introduction unnecessarily.

Resolved an issue where a Bolt Agent Job referenced the wrong day of the week, causing scheduled actions to behave incorrectly when the system misidentified the current date.

Added automatic clearing of email suppressions for authenticated sender domains, reducing the manual work needed to restore deliverability for bounced recipients on verified domains.

Resolved an issue where an invalid reply-to email address could be saved in campaign configuration, causing email sends to fail between workflow execution and delivery. The reply-to field now validates input before saving.

Added Bolt Agent Jobs integration for Cases, enabling staff to enroll contacts in automated agent outreach directly from a case and track job activity on the case's Jobs tab.

Added a Timeline activity feed to Alerts and Cases, giving staff a chronological record of all changes, assignee updates, and status transitions directly on each entity.

Improved the Faculty Portal experience with visual and usability refinements, including a new Manage Account option in the avatar menu for updating personal information and profile pictures.

Resolved an issue where users with Case Management permissions could not access Alert Automation Rules due to an incorrect permission check.

Resolved an issue where deleting a Portal User failed with a "Something went wrong" error, preventing user removal.

Resolved an issue where in-app conversation notifications were being sent to all users instead of only the assigned participants.

Resolved an issue where conversation handoff rules did not trigger when configured with label or segment conditions on conversations initiated by Bolt Agent Jobs.

Resolved an issue where preview and test conversations with the default Bolt Agent were appearing in the All Conversations inbox.

Resolved an issue where students with phone numbers in the new US area code 324 could not receive text messages.

Resolved an issue where connectors (such as Google Drive) that were automatically disabled did not surface the underlying reason, leaving disconnections unexplained in the connectors list and detail view.

Resolved an issue where the Knowledge Hub Article Reference table in Insights displayed zero for article reference counts.

Resolved an issue where Blackboard Ultra term syncs could become stuck, causing LMS activity, grade, and enrollment data in Element451 to fall out of sync with Blackboard.

Resolved an issue where importing or updating organizations via CSV created duplicate records instead of updating existing ones when an identifier was provided.

Resolved an issue where one record with invalid data prevented other records in the same processing batch from appearing in deduplication.

Added visibility of the TouchNet CREDIT_ACCT_CODE setting in the payment gateway configuration, making it easier to review and update stored values.

Added a dedicated payment viewing permission that controls which users can view payment history on contact profiles.

Resolved an issue where visibility group restrictions returned fewer records than the filter yield indicated, preventing some users from seeing all expected records.

Resolved an issue where all surveys returned a 403 Forbidden error, preventing access to survey content.