Added the "Intended School" field as an available token in decision letters, enabling institutions to personalize decision communications with each student's intended school information.

Added the ability for applicants to clear a previously selected value from optional dropdown and radio button fields, returning the field to a blank state.

Added built-in QR code generation for application sites, so staff can view and download a site's QR code directly from its settings for use on flyers, signage, and events.

Added the ability for schools to show or hide the confetti graphics in the application dashboard greeting messages for Admitted and Conditional Offer decisions, keeping the greeting on-brand when a celebratory visual is not appropriate.

Replaced the interactive-looking checklist indicators on application checklists with clear status chips, so applicants no longer mistake system-driven items for clickable actions.

Added an Edit option to the locked Date of Birth field in applications, so applicants can correct their date of birth through a confirmation dialog instead of the field remaining permanently locked. A blank Date of Birth field stays directly editable.

Resolved an issue where document exports generated duplicate Application Overview PDFs for records with multiple applications, even when only one application was submitted.

Resolved an issue where visibility group access did not carry over to the Decision module, causing users to see fewer decision records than expected even when the associated applications were within their visibility group.

Resolved an issue where an information request appeared for a student despite the student not meeting the request's display conditions.

Resolved an issue where conditionally required fields, such as SSN, were not counted in the section completion progress when made visible, allowing applicants to continue without entering required data.

Resolved an issue where a payment popup prevented students from completing their application fee payment.

Resolved an issue where reassigning an appointment to a different staff member did not update Outlook calendar sync, leaving the event on the original assignee's calendar.

Resolved an issue where appointment confirmation autoresponder emails were not consistently appearing in the person's Activity Feed.

Improved the Agent Test Console response details, replacing dense technical output with clearer, user-friendly language and a scrollable detail panel, and made it easier to tell when a custom skill, native skill, or backend tool was used.

Added a new Enroll in Rule action for Custom Skills, allowing Bolt Agents to enroll students directly into automation Rules during a conversation.

Added dynamic transfer targets to the @Transfer Call action in Custom Skills. Calls can now be transferred to the office phone of the contact's assignee or of a staff member connected to the contact through a Network Role, with a configurable fallback when the destination cannot be resolved.

Resolved an issue where the (Beta) Voice Agent in messenger mode began speaking before the user provided any input, sometimes continuing context from a prior conversation.

Resolved an issue where the "end call" button in Messenger voice mode did not properly end the call, allowing the agent to continue speaking after the user pressed it.

Resolved an issue where (Beta) Voice Agents switched to an incorrect language after a hand-off, even when the caller continued speaking in English.

Resolved an issue where the (Beta) Voice Agent repeated its opening greeting when background noise triggered voice activity detection, causing the agent to restart its introduction unnecessarily.

Resolved an issue where the Bolt Agent interpreted a numeric SMS reply using older conversation history instead of the most recent campaign prompt, causing incorrect responses.

Resolved an issue where a Bolt Agent Job referenced the wrong day of the week, causing scheduled actions to behave incorrectly when the system misidentified the current date.

Resolved an issue where website knowledge sources could remain indefinitely in a loading state with no status indicator or error feedback after a crawl failed to complete.

Added automatic clearing of email suppressions for authenticated sender domains, reducing the manual work needed to restore deliverability for bounced recipients on verified domains.

Resolved an issue where an invalid reply-to email address could be saved in campaign configuration, causing email sends to fail between workflow execution and delivery. The reply-to field now validates input before saving.

Resolved an issue where the Assignee Email token could not be saved in the Reply Address field when duplicating or updating an email communication.

Resolved an issue where saving changes to an SMS campaign failed with an error when a message variation field had been left blank. Blank variation fields now fall back to the default version's content instead of blocking the save.

Resolved an issue where button link tokens rendered as raw HTML in test emails instead of displaying the formatted button.

Resolved an issue where the email editor's add-content and settings panels did not respond when the editor was in full-screen mode, preventing users from editing emails.

Added Bolt Agent Jobs integration for Cases, enabling staff to enroll contacts in automated agent outreach directly from a case and track job activity on the case's Jobs tab.

Added a Timeline activity feed to Alerts and Cases, giving staff a chronological record of all changes, assignee updates, and status transitions directly on each entity.

Improved the Faculty Portal experience with visual and usability refinements, including a new Manage Account option in the avatar menu for updating personal information and profile pictures.

Added missing fields and Case Template support to the Create Case rule action, bringing it to parity with manually created cases.

Added support for contact tasks, subtasks, subscribers, and task templates in the Create Task rule action.

Added Network Role and Contact Assignee token support across Alert and Case rule actions, enabling dynamic assignment based on a student's assigned network role.

Added Case Status Updated and Alert Status Updated as Bolt Agent Job triggers, enabling automated enrollment when case or alert statuses change.

Added section headings to the Alert Reviewer and Case Assignee dropdowns, organizing options by Users, Teams, and Tokens for easier scanning.

Resolved an issue where users with Case Management permissions could not access Alert Automation Rules due to an incorrect permission check.

Resolved an issue where deleting a Portal User failed with a "Something went wrong" error, preventing user removal.

Resolved an issue where the new Alert creation form displayed "Assignee" instead of "Reviewer" as the field label.

Resolved an issue where cases created by the Create Case rule action did not appear in the Cases index.

Added Network Role as a dynamic assignee option in Conversation Rules, in the Assign To and Assign To and Mark as Private actions, so staff can route conversations to a student's advisor, counselor, or other network-role connection instead of a fixed user or team.

Resolved an issue where in-app conversation notifications were being sent to all users instead of only the assigned participants.

Resolved an issue where conversation handoff rules did not trigger when configured with label or segment conditions on conversations initiated by Bolt Agent Jobs.

Resolved an issue where preview and test conversations with the default Bolt Agent were appearing in the All Conversations inbox.

Resolved an issue where students with phone numbers in the new US area code 324 could not receive text messages.

Resolved an issue where emails were not threading correctly in Conversations, causing inconsistent grouping of related email messages.

Resolved an issue where playback for recorded phone calls was not working on the conversations page, requiring users to download the audio file to listen to recordings.

Resolved an issue where the Bolt Agent assignment bar was missing when an internal user started a conversation, preventing staff from assigning agents to manually initiated email and SMS conversations.

Resolved an issue where grade risk detection was not reset when a course was deleted, set to inactive, or an enrollment ended, causing stale risk indicators to persist on student records.

Resolved an issue where connectors (such as Google Drive) that were automatically disabled did not surface the underlying reason, leaving disconnections unexplained in the connectors list and detail view.

Resolved an issue where the Knowledge Hub Article Reference table in Insights displayed zero for article reference counts.

Resolved an issue where the total count displayed for exports briefly showed an outdated value before updating to the correct number.

Resolved an issue where segment date and time filters evaluated stored UTC values instead of the timezone-adjusted values shown on records.

Resolved an issue where no notification was sent when a scheduled import or export was automatically disabled after three consecutive failures. The task author now receives an email explaining that the schedule was turned off and why.

Resolved an issue where segment filters using custom date/time fields did not save correctly, duplicating the filter and clearing the selected dates.

Resolved an issue where the email editor was unresponsive when editing event messages, with the full-screen view and the add-content and settings panels opening behind the email window.

Resolved an issue where blank-line spacing between paragraphs was not retained in the markdown field configuration editor when it was reopened, even though the spacing displayed correctly in the preview and on the form.

Resolved an issue where Blackboard Ultra term syncs could become stuck, causing LMS activity, grade, and enrollment data in Element451 to fall out of sync with Blackboard.

Resolved an issue where the Google Drive connector could display an "Invalid Credentials" error and interrupt imports even when the connection was still valid.

Resolved an issue where importing or updating organizations via CSV created duplicate records instead of updating existing ones when an identifier was provided.

Resolved an issue where one record with invalid data prevented other records in the same processing batch from appearing in deduplication.

Resolved an issue where certain identity trait values displayed as "NA" in the profile header even when the field was populated on the record.

Resolved an issue where the legacy deduplication next-row navigation arrows jumped to nonexistent rows instead of advancing sequentially.

Resolved an issue where the address auto-complete lookup did not return suggestions when editing a contact's address.

Added visibility of the TouchNet CREDIT_ACCT_CODE setting in the payment gateway configuration, making it easier to review and update stored values.

Added a dedicated payment viewing permission that controls which users can view payment history on contact profiles.

Resolved an issue where visibility group restrictions returned fewer records than the filter yield indicated, preventing some users from seeing all expected records.

Resolved an issue where the usage credit balance was not displaying on the billing dashboard, showing a loading indicator instead of the actual balance.

Resolved an issue where users with the Export Segment permission could not complete segment exports because the export template dropdown did not populate.

Resolved an issue where all surveys returned a 403 Forbidden error, preventing access to survey content.

Added Network Role as a dynamic assignee option in the Workflows Create Task action, so staff can route tasks to a student's advisor, counselor, or other network-role connection instead of a fixed user or team.

Resolved an issue where a scheduled rule with multiple run times but no repeat pattern would run only at the first time. The scheduler now requires a repeat pattern when multiple run times are set, so every configured time runs as expected.