Monthly Release Notes: August 2024
This article keeps you informed about the latest developments from Element451. Every month, we spotlight everything from bug fixes and subtle improvements to exciting new features and significant enhancements.
We update this article regularly throughout the month as we roll out new releases, improvements, and bug fixes. Please check back frequently to stay informed.
To explore individual and other months, visit our Release Notes collection. Also, don’t forget to take a look at our Planned Releases to get a glimpse into the future.
Applications + Decisions
Improved
Updated the PDF font to DejaVu Sans, which supports a broader array of non-Latin characters such as Cyrillic, Hebrew, Greek, and Arabic.
Fixed
Resolved an issue where the notification email did not include the assignee's name when using IA rules to create an assignment.
Resolved an issue where IA rules with conditions would not load and kept spinning.
Resolved an edge case where the assigned-to name was missing from the Decisions timeline assignment tab.
Resolved an issue where data on Decisions was missing from the Timeline and Assignment tabs.
Resolved an issue where the application autoresponders were not saving changes.
Appointments
Fixed
Resolved an issue where the appointment time was displayed incorrectly when the UTC date rolled to the next day.
BoltAI
Improved
Added functionality to hide private notes from the AI Staff Assistant when the user doesn’t have view access to the private note.
Fixed
Resolved an issue where the Contact Summary shortcut for Staff Assistants replaced null date values (birthday, last login, etc.) with the current date.
Resolved an issue where the AI staff assistant provided an incorrect attendee count for upcoming event registrations.
Resolved an issue where Bolt Assistant was not balancing appointment scheduling as expected.
Resolved an issue where Knowledge Base article titles in Bolt Assistants Insights did not match the source titles.
Due to recent changes in Google's API, BoltAI can no longer receive video transcripts from YouTube, impacting our ability to index these sources effectively. As a result, we have temporarily hidden the option to add new YouTube videos to your knowledge base. Read the release notes.
Campaigns
Improved
Added the ability to set a one-time campaign as a transactional type instead of the default marketing type.
Fixed
Resolved an issue where adding a custom component to a Campaign resulted in a “Something went wrong” error message.
Resolved an issue where hyperlinked words in bullet points within Campaigns did not visually display as hyperlinks.
Conversations
Improved
Removed the internal user’s name and timestamp from emails sent to external contacts via conversations to make the email appear more personal.
Expanded the options for the “reply time” setting displayed on the Messenger widget to include: “In a few minutes,” “In a few hours,” “In a day,” “In a business day,” “In a few days,” and “In a few business days.”
Improved the logic for how conversation starters with Student Assistants assigned behave in Messenger.
Added the “Saved Replies” heading to the Messenger settings, ensuring it appears even when there are no saved replies.
Fixed
Our transcription service resolved an issue where in-app outbound calls displayed “the recording is being processed” and failed to produce call transcripts.
Resolved an issue where new conversations matching inbox filters did not appear in the filtered view without a refresh.
Resolved an issue where Conversation autoresponders incorrectly directed students to an internal login page.
Resolved an issue where the Messenger widget had problems with mobile responsiveness.
Resolved an issue where users had to refresh their conversation windows to see new messages.
Resolved an issue where conversation rules failed to run when the message content value contained a slash (/).
Data + Insights
Improved
Added an Encoura Standard Layout global export template.
Added a Global Import Template for Apply Idaho 2024-2025.
Updated the table tab in the Funnel Dashboard to sort by Term start date in descending order, showing the most recent dates first.
Fixed
Resolved an issue where “available for” properties added to the Campus data source would disappear a few minutes after being saved.
Resolved an issue where Zapier failed to trigger on an app submission.
Resolved an issue where phone call data was not populating in the Conversations Insights dashboard.
Resolved an edge case where campaigns were not showing in Campaign Insights.
Events
Improved
Updated the event page to remove the pre-population of upcoming dates and times range.
Fixed
Resolved an issue where some event sites were missing the header and footer logos.
Resolved an issue in Event settings where the primary domain for the event URL was incorrect and missing the token.
Resolved an issue where events with repeatable dates displayed “No Upcoming Events Are Available” on the “All Events” screen despite having upcoming instances.
People
Improved
Added the ability to select a date value up to 25 days in the future when using an event date filter in segments, expanding the range from the previous limit of 90 days in the past.
Exposed the user-citizenship-state-residency system field for use in Segment filtering.
Fixed
Resolved an issue where users were unable to impersonate students to view applications.
Resolved an issue where the active and farthest funnel stages displayed different stages when they should have matched.
Resolved an issue where the Event Date Range filter in Segment Filters would reset or disappear after submission.
Settings
Improved
Added a “View All Conversations” permission for users to access all conversations, regardless of visibility groups and privacy settings.
Added the display of available seat count on the main Live Support page and added help text when the number of available seats is 0.
Tasks
Fixed
Resolved an issue where the multi-select feature to change assignees in the Tasks module did not work
Workflows + Rules
Improved
Updated the Workflows and Rules modules to alphabetize folders.
Anonymous Conversations
We have introduced a new setting allowing anonymous conversations via SMS and email from numbers and addresses not in your contacts. This feature enhances communication flexibility by removing filters to permit messages from unknown contacts to be delivered to your inbox. Read the release notes.
Choose Primary, Secondary, or School Email in Conversations
When creating new email conversations, you can now select the recipient's email address (if more than one exists). This update provides more flexibility by allowing you to choose from primary, secondary, or school email addresses. Read the release notes.
Private Conversations
Private Conversations allow only the author, participants, and assignees (including Teams) to view a conversation. This feature ensures that sensitive information is only accessible to those directly involved. Read the release notes.
Visibility Groups for Conversations
Visibility Groups for Conversations utilize existing visibility groups to restrict access to conversations. This ensures that if someone lacks access to see a contact’s profile, they won’t be able to see their conversations. Read the release notes.
Event Self Check-In
Event self-check-in is a feature that allows event registrants to check themselves in, resulting in a more expedited check-in process and more efficient event management. Read the release notes.
Private Contact Notes
Introducing Private Notes: A new feature allowing internal users to add confidential notes to contact profiles with controlled visibility. This will enable you to maintain shared and confidential information within Element451, streamlining your workflow while respecting student privacy and internal processes. Read the release notes.
Enhanced Autoresponder Email Editor for Events + Applications
The email builder offers an intuitive interface similar to the one used in Campaigns. Use the upgraded builder to create custom and edit system event messages, as well as edit existing application autoresponder messages. Read the release notes.
Seat Limitations for Live Support
A new setting allows administrators to manage Element451 live support access for their users. This update transitions from universal access to a more controlled, seat-based system, enabling institutions to allocate their support resources more efficiently. Read the release notes.
Recipients Tab in Campaigns
A new “Recipients” tab has been added to your Campaigns, providing detailed insights into the actions of each contact who received the campaign. This enhancement allows for easier tracking and management of recipient activity. Read the release notes.