Release Notes
Issued: 03/28/2024
Released: 03/28/2024
Overview
In our latest update, we've introduced significant enhancements to our Live Chat experience and the Copilot conversational interface. These improvements are designed to make your interactions more efficient and expansive, providing both a better user experience and more robust campaign management capabilities.
Details
Live Chat Experience
Full-Screen Chat Expansion: Users now have the option to expand the chat window across the entire screen, ensuring a more immersive and focused communication experience.
Dedicated Live Chat Page: We've introduced a dedicated page for Live Chat, accessible through a custom URL. This allows for direct access to the messenger without the necessity of embedding it into your pages or website. It widens the scope of potential use cases, offering unparalleled flexibility—integrating live chat links into conversations, campaigns, social media platforms, and beyond. By default, this page showcases our newly enhanced expanded chat experience.
Copilot
Copilot for Campaigns: The Copilot Conversational Interface has been upgraded with the Copilot for Campaigns specialized skill. This enhancement allows you to effortlessly create and manage drip campaigns from anywhere within the platform.
Speed Improvements: We've significantly boosted Copilot's speed. It now builds campaigns faster and can handle larger campaigns than ever before, streamlining the campaign creation process and improving productivity.
Benefit
The introduction of a full-screen live chat option and a dedicated Live Chat page not only elevates the student experience by making interactions more engaging but also extends the versatility of your communication channels—ensuring you're always just a click away from your audience. Meanwhile, Copilot's enriched functionality and speed enhancements mean you can launch and manage campaigns with unprecedented ease and efficiency. From quick interactions to complex campaign designs, these updates give you sophisticated tools that are designed to increase engagement, improve satisfaction, and drive success.