Overview
Bolt Assistants for Students are essentially the ultimate team members. These personalized digital Assistants use BoltAI to provide tailored responses to specific objectives. Designed to support students, each Assistant is trained to handle specific roles and tasks.
Key Features
Element451 Integration: Through deep CRM integration, Assistants can tailor conversations and actions to individual student needs.
Knowledge Base: Utilizes your specific information to provide accurate responses.
Customizable Interface: You have extensive customization options featuring a modern, adaptable UI to fit your institution’s unique requirements and ensure a superior user experience.
Assistant Types: Supports nine different types, including Academic Advisor, Career Advisor, Financial Aid Advisor, Common App Advisor, Admissions Advisor (with subtypes: Undergraduate, Graduate, Continuing Education, International, Domestic), Campus Life Advisor, Peer Advisor, Alumni Advisor, and Athletics Advisor.
Teams: Create groups of Assistants to control their activity using condition filters for Page URL, Path URL, UTM Parameters, and Conversation Channel.
Customizable Skills and Permissions: Skills are settings that permit Assistants to perform tasks to assist students in various ways. Control which skills each Assistant can use, such as starting applications or registering for events, and customize permissions based on enabled skills, specifying which applications can be started or which events can be registered.
Personalization Options: You can set custom titles, greetings, avatars (uploaded or AI-generated), and conversation starters for each Assistant.
Knowledge Base Access: Define the level of access each Assistant has to the knowledge base.
Real-life Interaction Model: Designed to emulate real-life interactions where specialists handle specific queries, enhancing the personal feel of support.
Multilingual Support: Assistants can communicate effectively in multiple languages, breaking down language barriers.
Multichannel Capability: For consistent support across platforms, Assistants can be enabled via live chat, SMS, email, and WhatsApp.
Assistant Types + Teams
Eight different types of student Assistants can be configured to handle specific populations, queries, or tasks. Teams are groups of Assistants you can use to control where and when the Assistants are active.
Assistant Skills
You can enable specific skills per Assistant to enhance their task completion capabilities and assist students in various ways, including:
Start an Application | Guides students step-by-step through starting and completing applications. |
Get Application Status | Retrieves and updates students on their application progress. |
Application Status Checklist | Retrieves and updates students on their checklist items. |
Register for Event | Assists with the event registration process.
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Common App Knowledge | Utilizes the Common App website for comprehensive application support. |
Financial App Knowledge | Sources information from FinancialAid.gov to help with financial application queries. |
Handoff | Transfers to a human agent when more personalized support is needed. |
Appointment Scheduling | Helps students schedule appointments, ensuring they receive the help they need promptly. |
Inquiry Flow | Gathers essential information from prospective students, submitting inquiries directly.
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Assistant Settings
In the Bolt Assistants Settings, you can create new Assistants and edit existing ones, customizing their settings to align with your institution’s specific needs.
To configure Bolt Assistants settings, navigate to Engagement > Bolt Assistants.
Knowledge Base
The Knowledge Base is a repository of information to train Element451’s AI-powered tools, Bolt Assistants, and Copilot. Think of it as a training library for all things BoltAI.
To add/edit Knowledge, navigate to Data + Automations > Knowledge.
How are Bolt Assistants Different from Live Chat?
Bolt Assistants and Live Chat each play a unique role within the Conversations Module, yet they also complement each other to provide comprehensive support. Here’s how they differ and collaborate:
Live Chat: Serves as a direct communication channel within the Conversations Module, enabling real-time conversations between students and support agents during set hours. It’s one piece of a larger support ecosystem.
Bolt Assistants: While Live Chat facilitates human interaction, Bolt Assistants can autonomously manage chat sessions, providing immediate responses and support. Depending on your configuration, they can operate independently or alongside human agents. This versatility ensures that support is available around the clock, blending the efficiency of AI with the personal touch of human support.
Additional Features
Handoff Capabilities
Bolt Assistants can seamlessly transfer unresolved inquiries to human agents, ensuring that complex issues receive attention. Click here to learn more about handoffs.
Customizable Visibility
You can use conditions to specify where Bolt Assistants and Live Chat appear on your site. For example, you can disable AI Assistants on financial aid pages while keeping the Live Chat widget active, ensuring tailored support experiences.
Conversation Starters
Integrating Live Chat Conversation Starters with the Inquiry Flow Skill can significantly increase student inquiries by engaging them in relevant contexts and encouraging meaningful interactions.