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🗓️ Release Notes | September 2025

Michael Stephenson avatar
Written by Michael Stephenson
Updated yesterday

This article keeps you informed about the latest developments from Element451. Every month, we highlight everything from bug fixes and minor improvements to new features and major enhancements.

We update this article regularly throughout the month as new releases, improvements, and bug fixes are rolled out. Please check back frequently to stay informed.

To explore other months or specific release notes, visit our Release Notes collection. You should also check out our Planned Releases to get a glimpse of what's to come.


New and Enhanced Features

WhatsApp Self-Service Onboarding

The Element451 WhatsApp integration is now available for self-service onboarding! 🚀 You can now set up WhatsApp messaging directly in Element451 without needing support assistance.

Shared Email Support Between Contacts + Internal Users

Element451 now supports the same email address to be used for both an internal user (admin) and a contact (student). Previously, email addresses had to be unique across the entire platform.

Bolt Discovery: Spaces & Smarter Answers

Bolt Discovery Spaces is a powerful new feature that gives you more control over the knowledge Bolt Discovery uses. Additionally, this release features significant enhancements to the underlying search and intelligence, resulting in more accurate and intuitive results. Our goal is to make it easier for you to deliver the right information to the right audience, every single time.

Unified + Expanded Google Tag Manager Integration

We've completely redesigned our Google Tag Manager (GTM) integration to provide seamless, consistent tracking across every Element451 public-facing module. This comprehensive update introduces universal support, expanded event tracking, and flexible configuration options that deliver the clean conversion data you need to measure your AI Workforce's performance.

Bolt Agent Job Enhancements

This release delivers a bundle of impactful enhancements to Bolt Agent Jobs. Agents now have access to richer context and work more seamlessly together, while jobs are smarter and more adaptive. These improvements create a more connected and effective AI Workforce.

Bolt Agent Jobs Insights Dashboard

We’re excited to add the all-new Bolt Agent Jobs Insights Dashboard, a dedicated space for analyzing the performance and impact of your AI-powered jobs. This dashboard combines robust metrics and clear visualizations to help you understand how proactive automation via Bolt Agent Jobs drives engagement and results.

Anonymous Conversations for Messenger + New Bolt Agent Settings + Voice Updates

This release transforms Messenger into a more powerful recruitment channel with the introduction of a control for Anonymous Conversations. You can now require visitors to authenticate with their email before starting a chat, turning Messenger into a reliable source of inquiries with verified contact information.

Alongside this major change, we’ve added new Bolt Agent settings for greater customization in messenger and expanded our real-time voice experience with an upgraded model and new multilingual voices.

Knowledge Hub Sitemap Improvements

This release delivers improvements to how Element451 ingests and manages sitemaps in the Bolt Knowledge Hub. With expanded visibility into sitemap files, smarter detection of new content, and support for additional formats, managing your website sources is now more transparent, efficient, and flexible.

Fixes and Improvements

Applications + Decisions

  • Improved

    • Added support for URL rendering and rich text formatting content in application greetings.

  • Fixed

    • Resolved an issue where the “View Application Status” button in application auto-responders linked to the wrong application in certain situations when a student had multiple applications.

    • Resolved an issue where editing high school Information using SnapApp created an additional duplicate high school entry.

Appointments

  • Improved

    • Added a “location” filter to Appointment Site.

  • Fixed

    • Resolved an issue where two cancellation emails were sent for appointments canceled via Outlook.

Bolt AI

  • Improved

    • Enhanced the Appointment Prep Staff Agent summary to display the Additional Information field when a value is present, ensuring important context is included.

    • Added a “Response Style” setting for Bolt Agents in Messenger, allowing customization of how each agent responds in chats.

    • Added the ability to restrict Bolt Agent replies by specific email addresses or phone numbers within the conversation inbox.

    • Expanded sitemap URL support for Knowledge Hub sources to include dynamic page formats (.cfm, .jsp, .asp, xhtml, .shtml).

    • Updated Bolt Agent behavior so that when an agent starts a conversation through a job, the job assignment takes precedence and allows replies on channels not enabled in the agent’s individual settings.

    • Updated the Bolt Job Creator Agent to confirm all required inputs are collected before presenting the final outline for approval.

    • Updated the Bolt Job Creator Agent to remove prompts suggesting it can directly enroll attendees, clarifying that enrollment must be done through a segment or trigger.

    • Updated Bolt Agent Jobs so that deleting or deactivating a job automatically cancels any scheduled, unsent messages.

    • Added a setting for file upload knowledge base sources, “Show File in Citations,” to display the file as a citation source in Bolt Discovery answers.

  • Fixed

    • Resolved an issue where marking a Bolt Agent Job enrollment action as “No Longer Relevant” incorrectly moved the enrollment to an “Approval Needed” state.

Campaigns

  • Improved

    • Updated campaign stats to include a new column for total sends alongside unique sends, ensuring displayed percentages align with raw totals.

    • Added display of email unique sent and SMS unique delivered counts in Campaign analytics details.

    • Enhanced the color picker to allow direct hyperlink color changes, including text color adjustments with a palette or HEX code.

  • Fixed

    • Resolved an issue where records did not receive an unsubscribe milestone after opting out of email communication.

    • Resolved an issue where SMS unsubscribes from short code campaign messages were not appearing.

Conversations

  • Improved

  • Fixed

    • Resolved an issue where a hard bounce milestone incorrectly blocked sending to all of a record’s email addresses instead of only the bounced address.

    • Resolved an issue in Messenger where verbally requesting a handoff while using real voice did not trigger the handoff to a human agent.

Courses

  • Improved

    • Added the ability to delete imported courses, sections, and enrollments.

    • Updated the Enrollment Sidesheet header to display the Section Code instead of the Institution ID.

  • Fixed

    • Resolved an issue where removing and re-adding the Blackboard integration resulted in an error.

Data + Insights

  • Improved

  • Fixed

    • Resolved an issue where the Webhook Executions search returned no results.

  • Deprecated

    • Bolt Insights (formerly Insights Q) has been deprecated following an update to our third-party provider. We’re actively exploring new, AI-powered ways to deliver even richer data insights and look forward to sharing future advancements. You can continue using Insights Dashboards to explore and analyze your data.

Events

  • Improved

  • Fixed

    • Resolved an issue where private events were appearing in search engine results.

    • Resolved an issue where Zoom events displayed an incorrect date on the Zoom profile.

Forms

  • Improved

  • Fixed

    • Resolved an issue where the form submit button color picker only changed the text color instead of the background color.

    • Resolved an issue where conditional logic on follow-up forms failed to evaluate Checklist field types, preventing dependent fields from displaying correctly.

Journeys

  • Improved

  • Fixed

Microsites

  • Improved

  • Fixed

Organizations

  • Improved

    • Updated the Organizations list to display in alphabetical order by name.

Pages

  • Improved

  • Fixed

People

  • Improved

    • Added the Username ID field as an available column option in Segments.

  • Fixed

    • Resolved an issue where the Courses filter failed to display “Active”/“Inactive” enrollment options in the dropdown, preventing filtering by status.

    • Resolved an issue where deleted territories remained assigned to contacts with “opt out from automatic territory assignment” enabled.

    • Resolved an issue where the City field did not populate when using the “quick find” address feature on profiles.

    • Resolved an issue where changes to a school’s country were not saving.

Settings

  • Improved

  • Fixed

    • Resolved an issue where Google login was temporarily unavailable.

StudentHub

  • Improved

  • Fixed

Surveys

  • Improved

  • Fixed

Tasks

  • Improved

  • Fixed

    • Resolved an issue where the Tasks table bulk action dropdown for status and priority retained the previous page’s selection across pagination, preventing bulk updates on subsequent pages.

    • Updated task permissions so users with “View Staff Tasks” access can now open and view task details without edit rights.

Workflows + Rules

  • Improved

  • Fixed

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